Author Topic: Avast Wi-Fi Inspector not working  (Read 1044 times)

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Offline sarah2000

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Avast Wi-Fi Inspector not working
« on: May 15, 2022, 03:40:35 AM »
Hi everyone,

I have a question: I'm trying to use the "Wi-Fi Inspector" that comes with Avast Free Antivirus, but it doesn't work properly. It gets stuck at 89% or 92%, and it is unable to identify all the devices that are connected to my router. What should I do?

Offline Asyn

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Re: Avast Wi-Fi Inspector not working
« Reply #1 on: May 15, 2022, 10:35:17 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sarah2000

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Re: Avast Wi-Fi Inspector not working
« Reply #2 on: May 16, 2022, 06:14:32 AM »
Hi,

I followed these steps, but the problem is still here. I even uninstalled and reinstalled Avast Free Antivirus, and the Wi-Fi Inspector still gets stuck at 89% every single time. When I click on "stop scan", Avast shows the results, and it says that no problem was found and also shows all my connected devices, so I think this might be an issue with the UI of the antivirus or something like that.

I also called a friend of mine and asked her to run the Avast Wi-Fi Inspector at her house (using her computer), and it also got stuck at 89%. She told me that she didn't know about this issue because she mostly uses Avast for virus detection while surfing the Internet.

When I run the Avast Wi-Fi Inspector on my Android smartphone, it runs without problems...This issue seems to be only affecting Avast Free Antivirus for Windows.

Offline Asyn

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Re: Avast Wi-Fi Inspector not working
« Reply #3 on: May 16, 2022, 10:14:28 AM »
- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sarah2000

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Re: Avast Wi-Fi Inspector not working
« Reply #4 on: May 16, 2022, 11:31:17 PM »
- Which version/build of Avast Free?
Avast Free Antivirus, version 22.4.6011, compilation 22.4.7175.724

- OS? (32/64 Bit? - which SP/Build?)
Windows 11 Pro, version 21H2, compilation 22000.675

- Other security related software installed?
No.

- Which AV(s) did you use before Avast?
Avast Free Antivirus has been the only antivirus program I’ve used for over a decade.

Offline Asyn

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Re: Avast Wi-Fi Inspector not working
« Reply #5 on: May 17, 2022, 09:09:47 AM »
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sarah2000

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Re: Avast Wi-Fi Inspector not working
« Reply #6 on: June 04, 2022, 11:30:18 AM »
I decided to come back and add that I just used the "Public" option on the Avast Wi-Fi/Network Inspector, and Avast completes the analysis of my network without problems. I think the information provided on the Avast website and on the Microsoft website was confusing to me:

The Avast website says regarding the Network Inspector:
"Network Inspector scans for different issues and offers different solutions depending on the network type, so it is important to select the correct option:
* Home: Scan a private network that you own (such as your home network).
* Public: Scan a network that you do not own. This may be a public Wi-Fi network, or a work or school network that is managed by a separate network administrator."

On the other hand, the Microsoft website says:
"When you first connect to a Wi-Fi network in Windows 11, it’s set as public by default. This is the recommended setting. However, you can set it as public or private depending on the network and what you want to do:
* Public network (Recommended). Use this for networks you connect to at home, work, or in a public place. You should use this in most cases. Your PC will be hidden from other devices on the network. Therefore, you can’t use your PC for file and printer sharing.
* Private network. Your PC is discoverable to other devices on the network, and you can use your PC for file and printer sharing. You should know and trust the people and devices on the network."

Avast sees my Internet connection as "Public", therefore when I use the "Public" option on Avast Wi-Fi inspector, the analysis of my network is done without problems. That was all!

« Last Edit: June 04, 2022, 11:40:08 AM by sarah2000 »

Offline Asyn

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Re: Avast Wi-Fi Inspector not working
« Reply #7 on: June 04, 2022, 11:54:36 AM »
Thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0