Author Topic: False Positive Detected by Avast Antivirus on Android  (Read 4248 times)

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Offline wetter.com

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False Positive Detected by Avast Antivirus on Android
« on: May 23, 2022, 07:15:02 PM »
A user reported that avast is detecting a virus in our App. This has to be a false positive, the App works well on millions of devices. I tried reporting via the false positive form, but it appears to be broken.

Play Store link: https://play.google.com/store/apps/details?id=com.wetter.androidclient
Reported issue: Android.Cynos.GEN46903
Screenshot: https://imgur.com/a/oNyaKjE

Please let us know why this happens and if possible fix it. Thanks!

Offline Asyn

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #1 on: May 24, 2022, 10:28:42 AM »
Hi, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline wetter.com

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #2 on: May 25, 2022, 10:25:44 AM »
Hi, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Hi Asyn,

I tried, but the form is broken:

Internal Server Error - Write
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #4.85e22517.1653467071.1448d48b

Offline Asyn

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #3 on: May 25, 2022, 10:28:51 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline wetter.com

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #4 on: May 25, 2022, 04:36:34 PM »
Thank you for the links. I am not able to join the whitelisting program, since my APK is too big for the upload. I also can't use the FTP server, because for that I need to join the whitelisting program ... which again is blocked.

I saw another thread about a similar problem .. here the response was "we fixed the error". Would that be an option in our case, too?

Offline Asyn

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #5 on: May 25, 2022, 04:49:01 PM »
Test the APK at VT (https://www.virustotal.com) and post the link to the result here.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0


Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline wetter.com

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #8 on: May 25, 2022, 05:16:36 PM »
https://www.virustotal.com/gui/file/4c6626f94e60897f57e66d6e603b6befa8e85ff667993dd8c7f90b1afef042e8/detection
Hi, can't see any Avast detection... :-\

Same ... that's interesting, the user reported that this happens in Avast, maybe they got their apps confused?
This is the screenshot they sent along: https://imgur.com/a/oNyaKjE

Offline Asyn

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Re: False Positive Detected by Avast Antivirus on Android
« Reply #9 on: May 25, 2022, 05:21:43 PM »
Same ... that's interesting, the user reported that this happens in Avast, maybe they got their apps confused?
No idea either, I'd suggest to ask the user if it still happens... ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0