Author Topic: Connection issue with nordvpn using latest free avast.  (Read 2212 times)

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Offline nightshade

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Connection issue with nordvpn using latest free avast.
« on: May 24, 2022, 05:22:08 PM »
Noticed recently that NordVPN wasn't connecting, so did some tests and after switching off Avasts shields fixed the connection issue.

This is on windows 7, is there any other way of fixing this without either removing Avast or turning off its shields as described above?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline Asyn

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Re: Connection issue with nordvpn using latest free avast.
« Reply #1 on: May 24, 2022, 05:24:36 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #2 on: May 24, 2022, 05:34:34 PM »
- Which Avast..? (Free/Premium/One)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline Asyn

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Re: Connection issue with nordvpn using latest free avast.
« Reply #3 on: May 24, 2022, 05:37:43 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #4 on: May 24, 2022, 05:40:35 PM »
So you want me to uninstall Avast first?
Thing is I've already reinstalled Avast and it didn't work, so are you saying that running that tool will help?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #5 on: May 24, 2022, 05:49:35 PM »
I have already tried removing and reinstalled it and so I think it is pointless doing it all again.
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #6 on: May 24, 2022, 06:14:57 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
I'll give it a go.
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #7 on: May 24, 2022, 07:28:46 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Can this all be done in safe mode?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline DavidR

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Re: Connection issue with nordvpn using latest free avast.
« Reply #8 on: May 24, 2022, 08:50:21 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Can this all be done in safe mode?

I guess you didn't read the article in the link  ?

After the removal, Avast Installation has to be done in normal mode.
« Last Edit: May 24, 2022, 08:51:59 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #9 on: May 25, 2022, 09:38:22 AM »
I already have avast clear on the laptop, is it recommended that I download a fresh copy?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline Asyn

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Re: Connection issue with nordvpn using latest free avast.
« Reply #10 on: May 25, 2022, 09:41:32 AM »
I already have avast clear on the laptop, is it recommended that I download a fresh copy?
Yes.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #11 on: May 25, 2022, 09:48:08 AM »
I downloaded point 1 in safe mode, will this be ok to run eventually in normal mode?

Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #12 on: May 25, 2022, 11:41:37 AM »
Has this been an issue for other users of Avast free that use nordvpn on windows?
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1

Offline DavidR

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Re: Connection issue with nordvpn using latest free avast.
« Reply #13 on: May 25, 2022, 11:54:50 AM »
I downloaded point 1 in safe mode, will this be ok to run eventually in normal mode?

No it shouldn't.
However to install Avast I confirm it must be done in normal mode, the same as you would install any other program, so windows components/functions are running normally.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline nightshade

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Re: Connection issue with nordvpn using latest free avast.
« Reply #14 on: May 25, 2022, 12:27:50 PM »
I downloaded point 1 in safe mode, will this be ok to run eventually in normal mode?

No it shouldn't.
However to install Avast I confirm it must be done in normal mode, the same as you would install any other program, so windows components/functions are running normally.

Why not, surely if I'm in normal mode the avast setup file should execute fine even though it was downloaded in safe mode.
Free avast.
Product version 22.4.6011
Windows 7 32bit
Version 6.1 build 7601 service pack 1