Author Topic: Windows 7 Application log warning from Avast One  (Read 3310 times)

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Offline stevec5375

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Windows 7 Application log warning from Avast One
« on: June 11, 2022, 03:25:48 PM »
This morning when I booted up my Windows 7 laptop I noticed the following error message listed 18 times in the Application log.  I ran a Repair on the installation and no errors were reported.  I was still able to do a scan but I'm wondering how to fix this so this warning doesn't keep happening. 

edit:  I want to point out that yesterday I updated Chrome to the latest version: Version 102.0.5005.115 (Official Build) (64-bit).  I don't know if that's relevant but I have never seen this problem before today.

[11368:3580:0611/044014.142:WARNING:chrome_content_verifier_delegate.cc(256)] Corruption detected in extension nmebbcjdbhgggcgohlnlgadkmjiedfbc installed at: C:\Users\Steve\AppData\Local\AVAST Software\Browser\User Data\Default\Extensions\nmebbcjdbhgggcgohlnlgadkmjiedfbc\1.2.341_0, from webstore: 1, corruption reason: 1, should be repaired: 1, extension location: kExternalPolicyRecommendDownload
« Last Edit: June 11, 2022, 03:33:49 PM by stevec5375 »

Offline Asyn

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Re: Windows 7 Application log warning from Avast One
« Reply #1 on: June 11, 2022, 05:20:57 PM »
Hi, according to the path, it seems to be related to an ASB extension.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline stevec5375

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Re: Windows 7 Application log warning from Avast One
« Reply #2 on: June 12, 2022, 11:54:19 AM »
Avast Secure Browser version: Version 102.0.16882.63 (Official Build) (64-bit)

After further investigation, I found the following file:
C:\Users\Steve\AppData\Local\AVAST Software\Browser\User Data\Default\Extensions\nmebbcjdbhgggcgohlnlgadkmjiedfbc\1.2.341_0\manifest.json.


{
   "author": "Avast Software",
   "background": {
      "persistent": true,
      "scripts": [ "js/background.js" ]
   },
   "browser_action": {
      "default_icon": "img/icon16.png",
      "default_title": "Hackcheck"
   },
   "content_scripts": [ {
      "all_frames": true,
      "css": [ "css/main.css" ],
      "js": [ "js/content.js" ],
      "matches": [ "http://*/*", "https://*/*" ],
      "run_at": "document_end"
   } ],
   "default_locale": "en",
   "description": "Automatically checks if you have been the victim of a data breach.",
   "differential_fingerprint": "",
   "homepage_url": "https://extension.avastbrowser.com/hack-check/learn-more",
   "icons": {
      "128": "img/icon128.png",
      "16": "img/icon16.png",
      "256": "img/icon256.png",
      "32": "img/icon32.png",
      "48": "img/icon48.png",
      "64": "img/icon64.png"
   },
   "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAuWz5FyPveVmaW0eT/TDEAeSr27A8I0EyAUQpyc+bjv3Z/tx0hkpJlxhGPQYCWpvbvjgF/JWepovUBz30hGDNv8InLS/9CMTDxg0rOA5WoC7V4T7mLlcdoqaGe8AuMQ3SIXcUQ7dSnoLxciPT0I+JW7jXof+pKCsjPCUgmSD25Pn7Gv+FjjFQKxjHWAo9+BXDkGHLkxNhuKQBO5Ta2YJdDYQo/g22+tj0mrhHdc+McjOdH4I4FK/xvWYY/zi8P33XH2M9Z2iiAEwyH6HVJ2lQ+OTGKVrw/NgUNLcduhilAKlJOL7SahSlEEB4YopbpfZX2jpTuz01D7IS1HKcGfDoUQIDAQAB",
   "manifest_version": 2,
   "minimum_chrome_version": "75.1",
   "name": "Avast Hack Check",
   "permissions": [ "activeTab", "tabs", "\u003Call_urls>", "declarativeContent", "management", "storage", "contextMenus" ],
   "short_name": "Hack Check",
   "version": "1.2.341",
   "web_accessible_resources": [ "html/*" ]
}

More investigation reveals that the Avast Browser has similar problems:

1.  Launch the Avast Browser
2.  Look in the Windows 7 Application log and note the browser warnings.
2.  Go to Settings>About Avast Secure Browser>Diagnostic Information
3.  Note the extensions shown are for the Browser.
4.  Go to Settings>Extensions>Select Developer tools.  This will display the extensions for the browser.  They are all Avast extensions it appears.

This may be related to what's going on when I start up Windows 7 and Avast One runs.
« Last Edit: June 12, 2022, 12:26:52 PM by stevec5375 »

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline stevec5375

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Re: Windows 7 Application log warning from Avast One
« Reply #4 on: June 17, 2022, 12:31:49 PM »
How do I report this problem to technical support?  It's still happening to me on an almost daily basis.  It didn't happen yesterday but today it did.

Offline Asyn

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Re: Windows 7 Application log warning from Avast One
« Reply #5 on: June 17, 2022, 01:45:18 PM »
How do I report this problem to technical support?  It's still happening to me on an almost daily basis.  It didn't happen yesterday but today it did.
Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact (paid versions)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Misha Zekovova

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Re: Windows 7 Application log warning from Avast One
« Reply #6 on: June 17, 2022, 03:01:57 PM »
Hello,
we're looking into the problem, hopefully we'll get back soon with fix and more information to share.

Thank you for reporting!

Offline Misha Zekovova

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Re: Windows 7 Application log warning from Avast One
« Reply #7 on: June 21, 2022, 12:55:08 PM »
Hi again,

we opened a bug at our side and hopefully we'll solve this soon. We'll let you know more once it's solved (internal reference ASB-13201).

Sorry for the inconveniences caused.

Offline stevec5375

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Re: Windows 7 Application log warning from Avast One
« Reply #8 on: July 13, 2022, 01:11:14 PM »
I'm still having this issue.  Can I please get a status report on this?  Is it going to be fixed?

Offline stevec5375

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Re: Windows 7 Application log warning from Avast One
« Reply #9 on: August 22, 2022, 12:02:55 PM »
This problem was reported back in June and it is now almost September and yet still no resolution.  I sure would appreciate it if I could get a status report on this bug.  As of two days ago another problem has showed up.  Now the Avast browser is automatically starting at Windows startup even though I have the setting turned off for that.

Offline bob3160

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Re: Windows 7 Application log warning from Avast One
« Reply #10 on: August 22, 2022, 03:31:02 PM »
This problem was reported back in June and it is now almost September and yet still no resolution.  I sure would appreciate it if I could get a status report on this bug.  As of two days ago another problem has showed up.  Now the Avast browser is automatically starting at Windows startup even though I have the setting turned off for that.
On the browser startup, is this turned off in the browser settings?
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Offline stevec5375

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Re: Windows 7 Application log warning from Avast One
« Reply #11 on: August 22, 2022, 03:38:36 PM »
As I stated in my post, I have already made sure that setting was turned off and yet it still runs at startup.  That was the first thing I checked.  I use Chrome most of the time and that it works as it should.  For two days in a row this has been going on.  I guess I'm going to have to uninstall Avast Secure Browser.

Offline Misha Zekovova

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Re: Windows 7 Application log warning from Avast One
« Reply #12 on: September 05, 2022, 10:23:31 AM »
Hello everyone,
issue regarding error message in Windows event viewer will be solved with following browser version 105 in a week. Sorry for delays and inconveniences caused.