Author Topic: Avast add-in that slows Outlook opening  (Read 2145 times)

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Offline Nunzio77

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Avast add-in that slows Outlook opening
« on: June 15, 2022, 09:58:21 AM »
Hi, I noticed that Outlook communicates to me, via popup when I open it, that the Avast add-in slows the opening, sometimes even up to 1.30 seconds.
This slowdown obviously is not very impactful, because I don't even notice it, but the warning popup is annoying. I can silence the popup every 30 days, but it's still annoying.
Can't Avast fix it somehow? Why does the add-in slow down Outlook opening?
I assume this Avast add-on component is the email protection component, which I cannot disable anyway.
« Last Edit: June 15, 2022, 10:04:02 AM by Nunzio77 »
Thank you and good day!
Nunzio
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Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline r@vast

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Re: Avast add-in that slows Outlook opening
« Reply #1 on: June 15, 2022, 03:42:18 PM »
Hi,

Is the screenshot of the "warning popup"?
Which version of outlook do you have? Can you attach a support file ID, please? https://support.avast.com/article/Submit-support-file

Offline Nunzio77

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Re: Avast add-in that slows Outlook opening
« Reply #2 on: June 15, 2022, 04:02:01 PM »
Hi,

Is the screenshot of the "warning popup"?
Which version of outlook do you have? Can you attach a support file ID, please? https://support.avast.com/article/Submit-support-file

It is the message that is present in Outlook if you go into the options and then add-ins that create slowdown.  It is the Outlook 2019 version. As soon as I manage to retrieve the file, I enter the ID of the report.
Thank you and good day!
Nunzio
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Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline Nunzio77

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Re: Avast add-in that slows Outlook opening
« Reply #3 on: June 15, 2022, 08:53:25 PM »
Hi,

Can you attach a support file ID, please? https://support.avast.com/article/Submit-support-file

I did the support file procedure.
This is the ticket ID: WHYIN
Thank you and good day!
Nunzio
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Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline r@vast

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Re: Avast add-in that slows Outlook opening
« Reply #4 on: June 16, 2022, 11:32:06 AM »
Hi,

I did not get this message from Outlook so it is probably just on your side. Could you try to remove the add-in from outlook and then re-add it?
(File > Options > Add-ins > Go) make sure that you run Outlook as admin.

Offline Nunzio77

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Re: Avast add-in that slows Outlook opening
« Reply #5 on: June 16, 2022, 12:21:10 PM »
Hi,

I did not get this message from Outlook so it is probably just on your side. Could you try to remove the add-in from outlook and then re-add it?
(File > Options > Add-ins > Go) make sure that you run Outlook as admin.

How can I reinsert the Avast add-on?

Could it also depend on the characteristics of the PC that is a few years old?
Thank you and good day!
Nunzio
----------------------------
Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline r@vast

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Re: Avast add-in that slows Outlook opening
« Reply #6 on: June 17, 2022, 10:21:52 AM »
Hi,

I did not get this message from Outlook so it is probably just on your side. Could you try to remove the add-in from outlook and then re-add it?
(File > Options > Add-ins > Go) make sure that you run Outlook as admin.

How can I reinsert the Avast add-on?

Could it also depend on the characteristics of the PC that is a few years old?


To reinsert: Open Outlook as admin > File > Options > Add-ins > Go> look in C:\Program Files\AVAST Software\Avast\ and add asOUTEXT.dll
It is the Avast Antispam add-in so you actually do not have to re-install it.
« Last Edit: June 17, 2022, 10:41:24 AM by r@vast »