Author Topic: Avast Premium - no internet connection - June 17 2022  (Read 1754 times)

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Offline a_vast

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Avast Premium - no internet connection - June 17 2022
« on: June 17, 2022, 05:48:16 PM »
Hi,

I have Avast Premium with VPN.

Since today there has been no Internet for my main desktop pc.

Windows 10, 64 bit.

Messages say 'Internet Blocked'.

I have restarted my router several times - it always shows blue-healthy. It makes no difference.

Windows Diagnostics will not run either.

Malwarebytes can't update - if I needed it to.

Have run out of tests to do.

Typing this on another pc.

Please advise!

Many thanks -

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #1 on: June 17, 2022, 06:00:42 PM »
Some warning messages I am receiving.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #3 on: June 17, 2022, 06:08:29 PM »
OK thanks - should I turn Malwarebytes off please - or what?

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #4 on: June 17, 2022, 06:24:07 PM »
OK I have uninstalled Malwarebytes - restarted pc - there is still no Internet

My router is blue-light-healthy status.

Please advise further.

Thank you.

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #5 on: June 17, 2022, 06:43:30 PM »
help

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #6 on: June 17, 2022, 07:10:02 PM »
Found a Network Adapter issue, but it doesn't seem to lead anywhere.

Please advise.

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #7 on: June 17, 2022, 07:21:42 PM »
Can someone kindly suggest some Avast diagnostics to try here please?

All the pop-ups seem to point to Firewall, or similar, blocking my access to the Internet.

The pc says it has Internet access, yet no program can actually access the Internet, even Avast VPN says it is off-line.

Nothing makes sense at the moment.

This 2nd pc I am typing on, is connected to the same router - so the router not the problem.

Please advise - thank you!

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #8 on: June 17, 2022, 07:28:16 PM »
I've had one reply over an hour ago - & that was just a link to somewhere else.

What is there left to do - delete Avast & look for another antivirus?

How may I do this safely please?

Thank you.

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #9 on: June 17, 2022, 09:19:38 PM »
I have removed the Ethernet cable & successfully gone over to a wi-fi dongle.

The signal is a-ok 100%

There is still no Internet connection (email, etc) because Avast is blocking it.

How do I get Avast to unblock my access please?

Thank you.

Offline a_vast

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Security Issue: Re: Avast Premium - no internet connection - June 17 2022
« Reply #10 on: June 17, 2022, 09:25:30 PM »
Update

This is now a SECURITY ISSUE because my VPN won't operate, & I am online - Avast has now rendered me open to potential hackers.

Please advise URGENTLY!

Thank you.

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #11 on: June 17, 2022, 10:46:07 PM »
So I uninstalled both Avast Premium & Avast VPN.

I had my Internet back.

Downloaded Avast Free then upgraded back to Premium.

So far so good.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline a_vast

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #13 on: June 18, 2022, 01:08:20 PM »
Thank you.

That article begs the question:

Why was my Internet connectivity blocked, while using only the Ethernet connection cable?

Wi-fi was employed as a last resort, it had no effect.

---------------------------------------------------------

Why was there nothing in Avast to tell me it was blocking my computer?

Why was there no explanation for the blocking?

There should be something up-front for the user to see, without wading through the log files, I feel.

Offline Asyn

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Re: Avast Premium - no internet connection - June 17 2022
« Reply #14 on: June 18, 2022, 01:29:57 PM »
1. Thank you.
2. That article begs the question: Why was my Internet connectivity blocked, while using only the Ethernet connection cable? Wi-fi was employed as a last resort, it had no effect.
3. Why was there nothing in Avast to tell me it was blocking my computer? Why was there no explanation for the blocking? There should be something up-front for the user to see, without wading through the log files, I feel.
1. You're welcome.
2. No idea, it was just a guess. ;)
3. You can submit your feedback in "About Avast".
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0