Author Topic: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection  (Read 1893 times)

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Offline offcall101

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Hi ! I want to buy Avast so before that I am trying free version 22.5.6015 (build 22.5.7263.0) with virus defination is 220618-2 UI version 1.0.706 in my Windows 10 64-bit Dell Vostro 3468 laptop. After install it's block my all internet connection. So, I google and visit so many sites and also visit this forum and I do 1.Disable HTTPS but not work. 2.I do disable all protection and run AvEmUpdate.exe and wait for 5 minute but not work. 3. I do clean installation with latest Avast Cleanup utility which run from Safe Mode and re install Avast Free OFFLINE installer but not work. 4. I have checked other antivirus and similiar firewall related software but not work and also see other softwares are there in my PC but nothing suspicious found. 5. I reset my router but nothing work. And I do other so many things but nothing works. 6. I turned off Web Shield and all internet works normal. So, kindly help me...
« Last Edit: June 18, 2022, 03:52:17 PM by offcall101 »

Offline Asyn

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #1 on: June 18, 2022, 04:13:04 PM »
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #2 on: June 18, 2022, 05:39:02 PM »
- Other security related software installed..?
Ans: Not at all
- Which AV(s) did you use before Avast..?
Ans: No AV use

Offline Asyn

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #3 on: June 18, 2022, 05:48:32 PM »
1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #4 on: June 18, 2022, 06:40:44 PM »
File-ID R4OLL

Offline Asyn

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #5 on: June 18, 2022, 06:43:58 PM »
File-ID R4OLL
Ok, be patient - the devs will be back on Monday.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jan.svoboda

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #6 on: June 20, 2022, 11:00:15 AM »
File-ID R4OLL
Ok, be patient - the devs will be back on Monday.

Hi, thank you offcall101 for reporting the problem and Asyn that you pointed it out on slack. Unfortunately I can not see the support package on our backends. Could you be please so kind offcall101 and try to send it one more time?

Thank you very much.

Jan

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #7 on: June 21, 2022, 05:45:22 AM »
Hi !

I am sending again the same file with support tool.

If you still not get I have also upoaded here in this link.

https://www.transfernow.net/dl/202206217u40O2sH to download.

Description of file: 1 file, 12.8 MB total Files available until : 06/28/2022 at 3:35 AM (GMT)

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #8 on: June 22, 2022, 08:19:11 AM »
Did you get my files?

If No than let me know how can I give it to you?

If Yes than let me know you need anything else?

and Apprx how much time does it take to resolve this issue? Because I am using my PC without Web Shield protection since I am installing.

Meanwhile, I am trying to turn off and turn on one by one and check all setting options under Settings->Protection->Core Shields->Web Shield but nothing solves my problem.

Offline Asyn

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #9 on: June 22, 2022, 08:49:19 AM »
Did you get my files?
Yes, the devs are checking it.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HK

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #10 on: June 22, 2022, 12:10:29 PM »
Hi offcall101,

thank you for the data. Unfortunately, the support package does not contain any records that would suggest avast (Web Shield) is behind your connectivity issues. May I ask you to repeat the steps described by Asyn? But this time could please turn off and turn on the Web Shield just before you try to reproduce the issue?


1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

Thanks in advance,
HK

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #11 on: June 22, 2022, 05:43:22 PM »
File-ID IDXH7

As per the instructions I do the same and then generate. "turn off and turn on the Web Shield just before you try to reproduce the issue?"

Also download here https://www.transfernow.net/dl/20220622TtPRguSv


Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #12 on: June 25, 2022, 07:37:50 AM »
Did you get my files?

If No than let me know how can I give it to you?

If Yes than let me know you need anything else?

And approx how much time does it take to resolve this issue? Because I am using my PC without Web Shield protection since I am installing.

Offline offcall101

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #13 on: June 27, 2022, 01:11:15 PM »
Is there any update? I am using my PC without Web Shield protection since I am installing. Total half months passed.

Offline Asyn

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Re: Avast free 22.5.6015 (build 22.5.7263.0) block internet connection
« Reply #14 on: June 27, 2022, 02:32:00 PM »
Hi, unfortunately no news yet, the devs are still checking it.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0