Author Topic: I can not play a video in disney+  (Read 878 times)

0 Members and 1 Guest are viewing this topic.

Offline daidousi

  • Newbie
  • *
  • Posts: 3
I can not play a video in disney+
« on: June 21, 2022, 07:06:43 PM »
Hi, I am using Windows 10 in a notebook.

I can use the avast secure browser to play a video in disney+ in the past months until this Monday.

Today, I want to play a video in disney+ again but it always shows an error code 83 to me.

But, I can use google chrome to play the same video in disney+ on the same PC at the same time.

Could you help to check if anything wrong for avast secure browser?

The version of avast secure browser is "102.1.17190.115 (64 bits)".


Offline DiePet

  • Avast team
  • Jr. Member
  • *
  • Posts: 83
Re: I can not play a video in disney+
« Reply #1 on: June 22, 2022, 02:43:16 PM »
Hi daidousi,

we are looking into it.
Can you please share your diagnostic information? It will help us with the investigation.

1. Open the browser and click on the menu icon (3 dots in the upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

Thank you!

Offline daidousi

  • Newbie
  • *
  • Posts: 3
Re: I can not play a video in disney+
« Reply #2 on: June 22, 2022, 05:03:47 PM »
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\mark cheng\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.5.6015
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=102.1.17190.115 (Official Build (64-bit))
cgid=320
cid=3150
uid=01c4951f0aba4bdbae8073fec8242bfb

Channel: stable
OS language: zh-tw
Browser language: zh-TW
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : 線上應用程式商店 : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast 防指紋辨識 : 2.5.211
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.0.0.284
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.12.5.396
jfijboeaeajnoejbcdbhejlnmhepeige : NTP 擴充功能 : 3.7.101
kdhipfbocahipinepiahppeionfbahlg : Avast 視訊下載工具 : 2.6.158
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.18
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.8.202

Disabled extensions:

Offline tosal

  • Avast team
  • Sr. Member
  • *
  • Posts: 207
Re: I can not play a video in disney+
« Reply #3 on: June 24, 2022, 10:59:10 AM »
Could you please try to disable extension Anti-Fingerprinting?
beghmmhchncjignfbfnemngnlnjdmbcb : Avast 防指紋辨識 : 2.5.211

Goto secure://extensions , identify Anti-Fingerprinting (se above) and disable it

Please let us know if this fixes the problem.

Thanks,
Thomas

Offline Jakub171

  • Avast team
  • Jr. Member
  • *
  • Posts: 35
Re: I can not play a video in disney+
« Reply #4 on: June 24, 2022, 01:43:16 PM »
Hello.
I have been able to re-create the issue you described, and am working diagnosing it right now, I hope we will be able to find a solution soon.

Offline daidousi

  • Newbie
  • *
  • Posts: 3
Re: I can not play a video in disney+
« Reply #5 on: June 24, 2022, 02:26:16 PM »
Hi, I go to secure://extensions and it shows nothing.

After I enable the "developer mode", it shows some item to disable.

But there doesn't exist an item called "Avast 防指紋辨識".

Offline DiePet

  • Avast team
  • Jr. Member
  • *
  • Posts: 83
Re: I can not play a video in disney+
« Reply #6 on: June 24, 2022, 05:05:49 PM »
Ok, then I ask you for a little patience, the issue is located and we are already working on providing a solution as soon as possible.

Offline sking

  • Newbie
  • *
  • Posts: 4
Re: I can not play a video in disney+
« Reply #7 on: June 26, 2022, 11:11:11 AM »
I had the same problem.
I opened the address: secure://flags and changed option show internal extensions to enabled.
Extension Anti-Fingerprinting is now visible

Change in AntiF details: Allow in Private Mode from on to off and D+ is now works good in Private Mode.