Hello all,
I'm getting the following error on videos on news sites using vjs for HTML5:"An unanticipated problem was encountered, check back soon and try again
Error Code: MEDIA_ERR_UNKNOWN
Session ID: 2022-06-24:9565f6d0a280b677bd1fc715 Player Element ID: vjs_video_3"
It's only occurred in the last few days. No issues on Youtube etc.
Any suggestions on how to fix it would be most welcome?
Many thanks
Diagnostic Info:executable_path=C:\Users\pthor\AppData\Local\Avast Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\pthor\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.5.6015
urlscanner_version=1.9.0.367
mimic_version=v0.1.17-46c12c3
host_prefix=
browser_version=102.1.17190.115 (Official Build (64-bit))
cgid=369
cid=6308
uid=f10df4bb04b94df6bfdd2c8211dd82cd
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL:
https://duckduckgo.com/?t=avast&q={searchTerms}Omaha version: 1.8.1189.1
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.211
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.0.0.284
efaidnbmnnnibpcajpcglclefindmkaj : Adobe Acrobat: PDF edit, convert, sign tools : 15.1.3.15
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.12.5.396
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
ikciebnllkcaoomcaigplmbelfcogpnm : Avast News Companion (beta) : 1.3.160
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.7.101
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.6.158
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.18
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.8.202
Disabled extensions:
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341