Error:Runtime error occured. Do you wish to debug? line: 27

[ashokj]

Hi,

Last week i have installed AVAST and updated database online I getting error since avast database update.
Error:
Runtime error occurred. Do you wish to debug?
Line: 27
Error: document.getElementById(...)is null or not an object
Please help?

Regards,
ashok

[Lisandro]

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[ashokj]

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Please these are the lines 100-150:
12.12.2007   15:56:43.000   1197435403   general   Started: 12.12.2007, 15:56:43
12.12.2007   15:56:43.000   1197435403   general   Running setup_av_pro-44a (1098)
12.12.2007   15:56:43.000   1197435403   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
12.12.2007   15:56:43.000   1197435403   system   Memory: 60% load. Phys:206436/523564K free, Page:934660/1279888K free, Virt:2069284/2097024K free
12.12.2007   15:56:43.000   1197435403   system   Computer WinName: ASHOK-HOME
12.12.2007   15:56:43.000   1197435403   system   Windows Net User: SYSTEM
12.12.2007   15:56:43.000   1197435403   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
12.12.2007   15:56:43.000   1197435403   general   Operation set to INST_OP_[16]
12.12.2007   15:56:43.000   1197435403   general   Old version: 44a (1098)
12.12.2007   15:56:43.000   1197435403   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02812 (42093M free)
12.12.2007   15:56:43.000   1197435403   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.12.2007   15:56:43.000   1197435403   system   Installed in: C:\Program Files\Alwil Software\Avast4 (42093M free)
12.12.2007   15:56:43.000   1197435403   internet   SYNCER: Type: use IE settings
12.12.2007   15:56:43.000   1197435403   internet   SYNCER: Auth: another authentication, use WinInet
12.12.2007   15:56:43.000   1197435403   package   Part prg_av_pro-44a is installed
12.12.2007   15:56:43.000   1197435403   package   Part vps-7121100 is installed
12.12.2007   15:56:43.000   1197435403   package   Part news-4b is installed
12.12.2007   15:56:43.000   1197435403   package   Part setup_av_pro-44a is installed
12.12.2007   15:56:43.000   1197435403   package   Part jrog-23 is installed
12.12.2007   15:56:43.000   1197435403   general   Old version: 44a (1098)
12.12.2007   15:56:43.000   1197435403   package   Transferred files: 0
12.12.2007   15:56:43.000   1197435403   package   Transferred bytes: 0
12.12.2007   15:56:43.000   1197435403   package   Transfer time: 0 ms
12.12.2007   15:56:43.000   1197435403   package   Retries total: 0
12.12.2007   15:56:43.000   1197435403   package   Retried files: 0
12.12.2007   15:56:43.000   1197435403   package   Tried servers: 0
12.12.2007   15:56:43.000   1197435403   file   NeedReboot=false
12.12.2007   15:56:43.000   1197435403   general   Return code: 0x20000001 [Nothing done]
12.12.2007   15:56:43.000   1197435403   general   Stopped: 12.12.2007, 15:56:43


12.12.2007   21:16:53.000   1197454613   general   Started: 12.12.2007, 21:16:53
12.12.2007   21:16:53.000   1197454613   general   Running setup_av_pro-44a (1098)
12.12.2007   21:16:53.000   1197454613   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
12.12.2007   21:16:53.000   1197454613   system   Memory: 48% load. Phys:269332/523564K free, Page:1053244/1279888K free, Virt:2069284/2097024K free
12.12.2007   21:16:53.000   1197454613   system   Computer WinName: ASHOK-HOME
12.12.2007   21:16:53.000   1197454613   system   Windows Net User: SYSTEM
12.12.2007   21:16:53.000   1197454613   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
12.12.2007   21:16:53.000   1197454613   general   Operation set to INST_OP_[16]
12.12.2007   21:16:53.000   1197454613   general   Old version: 44a (1098)
12.12.2007   21:16:53.000   1197454613   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02992 (41985M free)
12.12.2007   21:16:53.000   1197454613   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.12.2007   21:16:53.000   1197454613   system   Installed in: C:\Program Files\Alwil Software\Avast4 (41985M free)
12.12.2007   21:16:53.000   1197454613   internet   SYNCER: Type: use IE settings
12.12.2007   21:16:53.000   1197454613   internet   SYNCER: Auth: another authentication, use WinInet
12.12.2007   21:16:53.000   1197454613   package   Part prg_av_pro-44a is installed
12.12.2007   21:16:53.000   1197454613   package   Part vps-7121100 is installed
12.12.2007   21:16:53.000   1197454613   package   Part news-4b is installed
12.12.2007   21:16:53.000   1197454613   package   Part setup_av_pro-44a is installed
12.12.2007   21:16:53.000   1197454613   package   Part jrog-23 is installed
12.12.2007   21:16:53.000   1197454613   general   Old version: 44a (1098)
12.12.2007   21:16:53.000   1197454613   package   Transferred files: 0
12.12.2007   21:16:53.000   1197454613   package   Transferred bytes: 0
12.12.2007   21:16:53.000   1197454613   package   Transfer time: 0 ms
12.12.2007   21:16:53.000   1197454613   package   Retries total: 0
12.12.2007   21:16:53.000   1197454613   package   Retried files: 0
12.12.2007   21:16:53.000   1197454613   package   Tried servers: 0
12.12.2007   21:16:53.000   1197454613   file   NeedReboot=false
12.12.2007   21:16:53.000   1197454613   general   Return code: 0x20000001 [Nothing done]
12.12.2007   21:16:53.000   1197454613   general   Stopped: 12.12.2007, 21:16:53

[Lisandro]

Your log is clean. The [Nothing done] message say so... Can't you manually update avast?
Which is your firewall?

[kubecj]

The error posted is a javascript or vbs error. It would be nice to describe whne it does, using which browser, if stopping webshield helps etc.

[igor]

The old problem with the help file, I guess
http://forum.avast.com/index.php?topic=862.0