Author Topic: Restore Passwords data - backup email link expired  (Read 1975 times)

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Offline Michael100

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Restore Passwords data - backup email link expired
« on: April 25, 2022, 05:04:58 PM »
Hi, I have manged to install Avast Passwords on a brand new Samsung Galaxy mobile, having had it previously on my old Samsung phone.

I tried to follow the guidance to restore my Passwords data by using the email I previously received from Avast Software with the subject Your backup identity, but when I click "Restore" it says the link has expired.

Could a new link be sent to me?

Thanks

Offline r@vast

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Re: Restore Passwords data - backup email link expired
« Reply #1 on: April 26, 2022, 03:56:29 PM »
Hi,

When (date) did you receive the backup restore email?

Offline Michael100

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Re: Restore Passwords data - backup email link expired
« Reply #2 on: April 28, 2022, 08:55:04 AM »
10 July 2018

Offline r@vast

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Re: Restore Passwords data - backup email link expired
« Reply #3 on: April 28, 2022, 10:32:52 AM »
10 July 2018

Did you use this email address (ca**inal***@btconnect.com) for Passwords?

Offline Michael100

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Re: Restore Passwords data - backup email link expired
« Reply #4 on: April 28, 2022, 12:44:51 PM »
Yes, that's the one

Offline r@vast

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Re: Restore Passwords data - backup email link expired
« Reply #5 on: April 28, 2022, 12:58:59 PM »

Offline Michael100

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Re: Restore Passwords data - backup email link expired
« Reply #6 on: April 28, 2022, 02:55:32 PM »
Thanks, that has worked perfectly, advice much appreciated  ;D

Offline r@vast

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Re: Restore Passwords data - backup email link expired
« Reply #7 on: April 29, 2022, 10:38:54 AM »
Thanks, that has worked perfectly, advice much appreciated  ;D

Thanks for the update.