Author Topic: The impossible cancellation of my subscription  (Read 503 times)

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Offline azer669

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The impossible cancellation of my subscription
« on: July 03, 2022, 09:12:37 AM »
Hello,

I have a problem. I am french, and I installed avast cleanup to solve some problems on my computer (windows 10 100% hdd using bug) and it solves nothing. So I cancelled my subscription. BUT I GOT CHARGED OF 51 EUROS !

I didn't get any single invoice. I got a confirmation e-mail telling me the payment option was cancelled.

What can I do ? I already contacted the avast support who told me nothing will be charged but i got charged for a software who was unable to solve a common windows 10 bug (I had to solve it using the terminal). I am absolutely unsatisfied and want to get a refund.

Thanks for helping me, because the avast support's help was absolutely useless.


Offline DavidR

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Re: The impossible cancellation of my subscription
« Reply #1 on: July 03, 2022, 11:53:45 AM »
Refund request - https://support.avast.com/contact/sales_refund If you haven't got the Order ID, etc enter 00000000 and give as much information that you can to help identify it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline azer669

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Re: The impossible cancellation of my subscription
« Reply #2 on: July 04, 2022, 11:10:53 AM »
Thank you for your reply David. Yesterday I tried to ask a refund using this form but it was not working (I got a loading icon non stop after clicking on theb submitting button), today it is working and I got the e-mail confirmation for my request. I hope this will work.

Offline DavidR

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Re: The impossible cancellation of my subscription
« Reply #3 on: July 04, 2022, 11:54:24 AM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security