Cant send a support message

[jesus237]

Today I started to get a couple or threads advice in my Chrome browser but when I click the Analyze button it says my computer it's clean.

I'm trying to contact support with no luck as there's a message in the browser window that says that they think I'm a robot and I can't proceed.

Really? No support at all while I'm paying for this tool?

Thankf for your help!

Jesus

[bob3160]

Is this how you're trying to contact Avast?
Contact Support https://support.avast.com/contact

[jesus237]

Yes, exactly from there, but still no luck 

I'll try to search and post in the forums for an answer, but I feel bad about not being able to get support from them

[DavidR]

Yes, exactly from there, but still no luck 

I'll try to search and post in the forums for an answer, but I feel bad about not being able to get support from them

Contacting Support really isn't the direction to go given this is an Avast Alert, the Virus Labs Team specifically would be dealing with this rather than Support which covers multiple areas.

Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.

It would have been better if you kept all of your related posts in this topic.

[jesus237]

Thank you. Will try to contact them with this form.

If it helps here are the attachments of the images I'm getting.

[DavidR]

It may help those investigating.

When you use the link I gave to report a possible false positive, in the remarks section give a very brief explanation.  I would suggest also that you post the link back to this topic as this contains more information.