Author Topic: Whitelisting on the certificate level  (Read 1736 times)

0 Members and 1 Guest are viewing this topic.

Offline msyvash

  • Newbie
  • *
  • Posts: 4
Whitelisting on the certificate level
« on: November 04, 2018, 09:01:15 AM »
Hi Avast team

Recently after replacing our code signing certificate, we notified that the Avast antivirus blocks our applications with the new certificate, though last week several files were whitelisted for us by Avast, newly signed files are still being flagged by Avast.  Please, add our certificate to the whitelist, this is required, because our files are often updated and resigned,  unfortunately, every time the antivirus blocks them. This issue prevents our users from running the game from our services. Please, resolve this issue.

If you have any questions or need more information, feel free to contact me. 

Thank you
Best regards

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline msyvash

  • Newbie
  • *
  • Posts: 4
Re: Whitelisting on the certificate level
« Reply #2 on: November 04, 2018, 10:00:21 AM »
Thanks for your answer,

I've used these links for whitelisting but did not get any updates about this issue.   

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Whitelisting on the certificate level
« Reply #3 on: November 04, 2018, 10:12:58 AM »
Be patient, it's weekend... ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline msyvash

  • Newbie
  • *
  • Posts: 4
Re: Whitelisting on the certificate level
« Reply #4 on: November 04, 2018, 10:23:54 AM »
You can download these files with the new certificate by the following link: https://www.dropbox.com/s/ceog7nw3klfnj39/files.zip?dl=0
also, I've attached these files on your site for whitelisting.

Thanks

Offline denics

  • Avast team
  • Full Member
  • *
  • Posts: 168
    • avast!
Re: Whitelisting on the certificate level
« Reply #5 on: November 06, 2018, 05:22:34 PM »
Hello msyvash, can you please send me your FTP username in a personal message? I will look into it. Thank you!
Denis Konopiský - avast! VirusLab | Android & Windows Malware | VPS Operations | Whitelisting

Offline msyvash

  • Newbie
  • *
  • Posts: 4
Re: Whitelisting on the certificate level
« Reply #6 on: November 07, 2018, 08:17:12 AM »
Hello denics,
I've sent you my ftp username

Offline info158

  • Newbie
  • *
  • Posts: 1
Re: Whitelisting on the certificate level
« Reply #7 on: July 22, 2022, 02:21:36 AM »
It's an old thread, but I've got the same problem with new certificate. What is the proper format I should send the new certificate? CER, CRT? Base64 or DER? I've uploaded base64 CER to the whitelisting program FTP some time ago, but sth is wrong, the exe files signed by new certificate are not whitelisted.

Thank you,
Best regards

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11820
    • AVAST Software
Re: Whitelisting on the certificate level
« Reply #8 on: July 22, 2022, 09:46:29 AM »
The certificate is not whitelisted per se (i.e. there's no point in uploading the cert itself), only based on actual samples (i.e. upload e.g. a few executables signed by that new cert).