Author Topic: Avast Blocking Google Keep  (Read 1359 times)

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Offline tonyh_88888

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Avast Blocking Google Keep
« on: July 23, 2022, 10:41:45 AM »
Hi all, long time Avast Free user, never had any issues. This just started today, whenever I try to access Google Keep on my desktop, I get this pop-up warning from Avast. The site will continually try to refresh but it looks like it's prevented from doing so by Avast so it never fully loads. My desktop is Windows 10 Home, I mainly use Chrome, but I tried with Edge and it does the same thing. I tried on my laptop which runs Windows 11 and there were no issues.

I see someone else posted with the same exact issue today, https://forum.avast.com/index.php?topic=320440.0

Please help!

Offline sallyx

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Re: Avast Blocking Google Keep
« Reply #1 on: July 23, 2022, 03:48:12 PM »
just posted on that too.

for now i added https://*.google.com/* to the exception list and at least the site is working now.

Offline stephen37

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Re: Avast Blocking Google Keep
« Reply #2 on: July 23, 2022, 04:24:46 PM »
Thanks, adding " https://*.google.com/* to the exception list " stopped this issue for me as well.


Offline DavidR

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Re: Avast Blocking Google Keep
« Reply #3 on: July 23, 2022, 05:37:43 PM »
Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.

The url you give would need to be closer to those in the alerts (such as pa.clients6.google.com/notes/) for the virus labs team to investigate and correct if truly an FP.  I would also suggest giving a link back to this topic as it has more information than you could put in the remarks window.

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Offline tonyh_88888

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Re: Avast Blocking Google Keep
« Reply #4 on: July 23, 2022, 08:33:55 PM »
just posted on that too.

for now i added https://*.google.com/* to the exception list and at least the site is working now.

Thanks that seems to have fixed the issue!

Offline DavidR

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Re: Avast Blocking Google Keep
« Reply #5 on: July 23, 2022, 10:45:35 PM »
It hasn't really fixed anything just avoided it, you really need to report it as I suggested to really get it fixed (assuming it is a false positive).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: Avast Blocking Google Keep
« Reply #6 on: July 23, 2022, 11:10:55 PM »
just posted on that too.

for now i added https://*.google.com/* to the exception list and at least the site is working now.

Thanks that seems to have fixed the issue!
Closing your eye to a problem, doesn't make the problem go away, it just hides it.
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Offline stephen37

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Re: Avast Blocking Google Keep
« Reply #7 on: July 24, 2022, 06:38:26 AM »
They appear to have fixed the issue, Keep now works without the exception in place.

Offline DavidR

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Re: Avast Blocking Google Keep
« Reply #8 on: July 24, 2022, 09:09:18 AM »
Thanks for the confirmation.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Avast Blocking Google Keep
« Reply #9 on: July 25, 2022, 08:24:50 AM »
Hi,

This was a False Positive.
Please accept our apologies for any inconvenience caused.
If you are still receiving the detection, please update your virus definitions https://support.avast.com/en-ww/article/Update-Antivirus/