Shuts down app when pressing "search"

[Abdul M. Ismail]

Is anyone else experiencing this issue?

For the past few days, when I either search in the URL bar or the Google Search bar, mid- screen, avast Secure Browser shuts down automatically.

The only what you can search is when you highlight the text, right click and scroll down to "search item".

It's incredibly annoying.

BTW, I downloaded and installed the latest app but I'm still having the same issue.

Cheers.

[bob3160]

I just tested a search in the address bar and the search bar and do not have the problem you're reporting.

[Abdul M. Ismail]

I can't figure out if I changed the settings which is causing it to shut down.

I uninstalled and reinstalled the app and still have the same problem.

[Abdul M. Ismail]

Here's my diagnostic information...

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Interplanetary-2\AppData\Local\AVAST Software\Browser\User Data\Profile 1
os_version=Windows 10 v21H1 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.7.6025
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=104.0.18003.81 (Official Build (64-bit))
cgid=213
cid=2100
uid=b8eaa670240e4796b48161ff6df4279d

Channel: stable
OS language: en-gb
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1206.2

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.6.221
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.0.0.284
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.13.0.407
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.8.109
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.6.158
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.18
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.353

Disabled extensions:

[bob3160]

I can't figure out if I changed the settings which is causing it to shut down.

I uninstalled and reinstalled the app and still have the same problem.

Exactly what is shutting down and what app are you talking about?

[ondrejz]

Hi Abdul,

first of all this issue looks very strange and there must be something corrupted the browser data as we cannot reproduce it on our side.  We would not release the product with this serious bug.

I recommend the following:
1) Go to Apps and features in Windows
2) Find Avast Secure Browser and click Uninstall
3) Uninstaller screen should offer you "Repair" option
4) Make sure you keep browser data (there is a checkbox for this)

Try search after this repair installation.

If it did not help to solve it, do the same as above but before you start, please backup the user data folder on your own by going to: C:\Users\Interplanetary-2\AppData\Local\AVAST Software\Browser\User Data
- this folder contains your bookmarks and other data.
- copy the whole folder elsewhere for example to c:\backup
- please skip this back up and also next steps if you don't need to keep any browsing data, like bookmarks, passwords etc..

Btw. There is an alternative way how to backup your data. You can sign in browser Sync if you are not yet. In browser settings please Sign in to Sync and finish the process of data synchronization to our servers.

Once you have your data backed up, perform repair install as described above but choose DON'T KEEP user data.

Try if this helped. If so, you can go to c:\backup and copy some of the files to your new browser data: C:\Users\Interplanetary-2\AppData\Local\AVAST Software\Browser\User Data
- you can for example copy "Bookmarks" file to recover your data
- please don't copy all content, only choose Bookmarks, History,  Login Data etc files that are located in your Profile 1 folder (This folder is not in the new user data, please copy it to Default folder)

If this did not help, I recommend to update Windows and also GPU (Graphic card) drivers on your machine. Please let us know if it helped, thanks.

[ondrejz]

Hi,
I have some news. We found the issue. There is a scenario when creating new user profile as part of Browser Sync. The browser crashes on searching. Soon we will share steps to avoid the issue. Sorry for inconvenience.

[ondrejz]

Hello, we already released a new browser version with fix. Please go to browser About page to get the update as soon as possible.
Menu -> Help and about -> About ...

Once more, we are sorry for inconvenience. The bug was found in one specific scenario related to Browser Sync and browser profiles.