Hi,
We're having issues with Small Office Protection for Mac 15.1. File Shield starts ok, but Web Field, Email Shield, and Real Site can not be started and the following error is displayed: "We're sorry. There is some problem on our side. We'll fix it as soon as possible".
Also have found this in Console:
Process: com.avast.Antivirus.SystemExtension [320]
Path: /Library/SystemExtensions/*/com.avast.Antivirus.SystemExtension
Identifier: com.avast.Antivirus.SystemExtension
Version:
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: com.avast.Antivirus.SystemExtension [320]
User ID: 0
Date/Time: 2022-08-02 10:26:54.961 +1000
OS Version: macOS 11.4 (20F71)
Report Version: 12
Anonymous UUID: 90DDA18D-5271-2F75-B923-BB8E37D94568
Time Awake Since Boot: 290 seconds
System Integrity Protection: enabled
Crashed Thread: Unknown
Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace CODESIGNING, Code 0x1
kernel messages:
VM Regions Near 0 (cr2):
-->
mapped file 10d122000-10d176000 [ 336K] r-x/r-x SM=COW Object_id=1ec5a6d5
Backtrace not available
Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee2addc68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00000001115e1000 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Unknown thread instruction stream not available.
Unknown thread last branch register state not available.
Binary images description not available
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
Writable regions: Total=8400K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8400K(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 8K 2
VM_ALLOCATE (reserved) 228K 3 reserved VM address space (unallocated)
mapped file 1372K 7
=========== ======= =======
TOTAL 65.6M 14
TOTAL, minus reserved VM space 65.3M 14
This is the second time it appears to have crashed. How do we fix? Also why can we not update to 15.2?
Thanks