Author Topic: Unable to install or update Avast online  (Read 1997 times)

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Offline DavidR

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Re: Unable to install or update Avast online
« Reply #15 on: August 08, 2022, 09:03:22 AM »
I've been experiencing the same sort of problems with my free AVAST. The internet works for everything else on my laptop, but no AVAST functions that require internet seem to work on my laptop.

This problem started for me sometime after 26/8/22, which is the date of my last successful AVAST update. Until then, AVAST was working well for me for over a decade.

Hi! I think you mean 26/7/22 ?
Not sure whether this problem has anything to do with the last engine update (or Windows update)...
Thanks for this information! At least now I know it's not just on my own computer 😂


Certainly looks like a date typo as that date 26/8/22 (26 August 2022) is in the future.

The notification of the release of Avast version 22.7. in the forums was 27 July 2022 - https://forum.avast.com/index.php?topic=320488.0
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline yyh

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Re: Unable to install or update Avast online
« Reply #16 on: August 09, 2022, 03:52:15 PM »
I would like to thank r@vast who found the right solution to the problem!

Below I quote r@vast's message:

Quote from: r@vast

1. Run Elevated Command Prompt
Click on the Start menu.
Type: cmd in the Windows search bar.
Right-click and choose "Run as Administrator", and allow elevation request.
2. Type: netsh winsock reset and hit Enter.
3. Type: netsh int ip reset and hit Enter again.
4. Restart the computer.


Offline simonamor

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Re: Unable to install or update Avast online
« Reply #17 on: August 10, 2022, 07:08:09 AM »
Oops, yes, I mean 26/7/22.

Offline simonamor

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Re: Unable to install or update Avast online
« Reply #18 on: August 10, 2022, 07:27:38 AM »
I would like to thank r@vast who found the right solution to the problem!

Below I quote r@vast's message:

Quote from: r@vast

1. Run Elevated Command Prompt
Click on the Start menu.
Type: cmd in the Windows search bar.
Right-click and choose "Run as Administrator", and allow elevation request.
2. Type: netsh winsock reset and hit Enter.
3. Type: netsh int ip reset and hit Enter again.
4. Restart the computer.


That worked for me, thankyou.  ;D

Offline r@vast

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Re: Unable to install or update Avast online
« Reply #19 on: August 10, 2022, 02:21:06 PM »
I would like to thank r@vast who found the right solution to the problem!

Below I quote r@vast's message:

Quote from: r@vast

1. Run Elevated Command Prompt
Click on the Start menu.
Type: cmd in the Windows search bar.
Right-click and choose "Run as Administrator", and allow elevation request.
2. Type: netsh winsock reset and hit Enter.
3. Type: netsh int ip reset and hit Enter again.
4. Restart the computer.


That worked for me, thankyou.  ;D

Thank you for the update.

Offline Dmitriy Yarmolenko

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Re: Unable to install or update Avast online
« Reply #20 on: August 11, 2022, 06:00:57 PM »
It just happens on one of my Windows 10 computers (not on the others) that Avast cannot properly connect to the internet. Online installer doesn't work, so I have to use offline installer. Then it does not update. Even if the virus definition is days old, it still says it's the latest definition. Also, I tried to add new languages, without success. Adding new components, failed.

I tried everything I could, e.g. switching off the firewall, clean reinstall, etc., but no luck to fix it.

Any idea what else can help? Thanks!


same for me
support file ID 6LJNS


1. Run Elevated Command Prompt
Click on the Start menu.
Type: cmd in the Windows search bar.
Right-click and choose "Run as Administrator", and allow elevation request.
2. Type: netsh winsock reset and hit Enter.
3. Type: netsh int ip reset and hit Enter again.
4. Restart the computer.
it help me
« Last Edit: August 11, 2022, 06:17:32 PM by Dmitriy Yarmolenko »

Offline r@vast

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Re: Unable to install or update Avast online
« Reply #21 on: August 12, 2022, 08:47:01 AM »
same for me
support file ID 6LJNS

1. Run Elevated Command Prompt
Click on the Start menu.
Type: cmd in the Windows search bar.
Right-click and choose "Run as Administrator", and allow elevation request.
2. Type: netsh winsock reset and hit Enter.
3. Type: netsh int ip reset and hit Enter again.
4. Restart the computer.
it help me

Hi,

If the above helped then no further action is required.