Author Topic: Core Shields failing (except Files)  (Read 1163 times)

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Offline mad-mushroom

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Core Shields failing (except Files)
« on: August 17, 2022, 11:13:49 AM »
So like others I regularly only have File shields on Mac Monterey (12.5); with the 'we have a problem' error messages for Web & Email shields. This has been going on for several months. Are we likely to get a fix soon?

Avast v 15.3

Offline solomonrupert74

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Re: Core Shields failing (except Files)
« Reply #1 on: August 17, 2022, 01:48:32 PM »
if I can only see real things all the time it should keep me positive.

Offline ondrej.kolacek

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Re: Core Shields failing (except Files)
« Reply #2 on: August 18, 2022, 01:34:00 PM »
So like others I regularly only have File shields on Mac Monterey (12.5); with the 'we have a problem' error messages for Web & Email shields. This has been going on for several months. Are we likely to get a fix soon?

Avast v 15.3

Hello,
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Offline mad-mushroom

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Re: Core Shields failing (except Files)
« Reply #3 on: September 01, 2022, 01:36:30 PM »
...
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Done! Look forward to your reply.
Thank you

Offline ondrej.kolacek

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Re: Core Shields failing (except Files)
« Reply #4 on: September 16, 2022, 09:09:21 AM »
...
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Done! Look forward to your reply.
Thank you

Hello,
Sorry for it taking so long. We hope this issue has been fixed in Avast 15.4.
Kind regards,
Ondrej Kolacek
« Last Edit: September 16, 2022, 12:02:21 PM by ondrej.kolacek »