Author Topic: Avast This site can't be reached after wake from sleep  (Read 4601 times)

0 Members and 1 Guest are viewing this topic.

Offline anthonyoconnell

  • Newbie
  • *
  • Posts: 2
Avast This site can't be reached after wake from sleep
« on: March 17, 2021, 10:41:08 PM »
This problem occurs every morning when waking my Mac from sleep. Every open web page will give "This site can't be reached" if I try to reload or access a new page. I've verified that other browsers are working so it's not the network or DNS. The only way to get Avast working again is to quit (and then Force Quit because it fails to quit every time) and restart it. I get a prompt to restore previously open windows which loads all the previous windows correctly. Anybody else got the same problem and any suggestions to fix? Running Avast 88.2 and Big Sur.

Offline mdcolby57

  • Newbie
  • *
  • Posts: 12
Re: Avast This site can't be reached after wake from sleep
« Reply #1 on: September 20, 2022, 06:12:12 PM »
I have a similar problem (the "The site can't be reached" message) but on Windows 11. It only happens on some sites (e.g. Outlook, my HMO) but it occurs regularly and not just when waking from sleep. It takes a reboot to fix. It's a major annoyance and may cause me to ditch the Avast browser.

Offline Sandu-RM

  • Avast team
  • Jr. Member
  • *
  • Posts: 40
  • Taking care of secure browser releases
Re: Avast This site can't be reached after wake from sleep
« Reply #2 on: September 26, 2022, 09:25:33 AM »
I have a similar problem (the "The site can't be reached" message) but on Windows 11. It only happens on some sites (e.g. Outlook, my HMO) but it occurs regularly and not just when waking from sleep. It takes a reboot to fix. It's a major annoyance and may cause me to ditch the Avast browser.

Hello mdcolby57,

Could you please share your diagnostic information? It might help us with the investigation.

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.
Modify message

Thank you

Offline mdcolby57

  • Newbie
  • *
  • Posts: 12
Re: Avast This site can't be reached after wake from sleep
« Reply #3 on: September 27, 2022, 06:47:54 PM »
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\mdcol\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v21H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=22.8.6030
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=105.0.18469.127 (Official Build (64-bit))
cgid=100
cid=6505
uid=39fcb6201cfd4a66912707aee04e8afa

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://duckduckgo.com/?t=avast&q={searchTerms}
Omaha version: 1.8.1206.2

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.6.221
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.0.0.284
ejddcgojdblidajhngkogefpkknnebdh : AutoplayStopper : 1.9.7
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.13.0.407
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.9.116
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.19
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.353

Disabled extensions: