Author Topic: After last update my Mail checker stop to work (POP/IMAP)  (Read 1670 times)

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Offline serasan

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After last update my Mail checker stop to work (POP/IMAP)
« on: August 23, 2022, 06:26:58 PM »
Hi,
I just updated my Avast free to the last update (22.8.6030) on windows 8.1 64 bit and since then my POP3 mail checker (Magic Mail Monitor) stopped to work with all different emails and server... the program start but is not able to establish the connections any more. The connections seems blocked some how.
I tried to disable the Mail Shield but, when I do so, the launched application just appear in the icon bar but doesn't respond at any command (is not possible to open it and I need to kill the app with task manager).
Any help will be really appreciated.
Thank you

Tried a different email checker (POP Peeper), which was also working till yesterday and the result is the same... is not able to check the IMAP also.
-- UPDATE --
I tried to disable the Mail Shield again and POP Peeper is now working
« Last Edit: August 23, 2022, 07:34:29 PM by serasan »

Offline HK

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #1 on: September 01, 2022, 03:13:05 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Online DavidR

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #2 on: September 01, 2022, 04:02:55 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline serasan

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #3 on: September 01, 2022, 04:17:32 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???

I completely agree!

Offline HK

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #4 on: September 01, 2022, 05:30:29 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???

Hi David,

we are asking for help from all who are willing to test all possible edge cases before we release the fix to the public.

Thanks for your understanding,
HK

Offline serasan

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #5 on: September 01, 2022, 06:39:28 PM »

Hi David,

we are asking for help from all who are willing to test all possible edge cases before we release the fix to the public.

Thanks for your understanding,
HK

Hi,
After installing the last beta (Avast Free: https://bits.avcdn.net/productfamily_ANTIVIRUS/insttype_FREE/platform_WIN/installertype_ONLINE/build_BETA), I will start to receive the beta updates automatically? Or I will just receive the next official releases as usual?

Online DavidR

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #6 on: September 01, 2022, 09:24:04 PM »

Hi David,

we are asking for help from all who are willing to test all possible edge cases before we release the fix to the public.

Thanks for your understanding,
HK

Hi,
After installing the last beta (Avast Free: https://bits.avcdn.net/productfamily_ANTIVIRUS/insttype_FREE/platform_WIN/installertype_ONLINE/build_BETA), I will start to receive the beta updates automatically? Or I will just receive the next official releases as usual?

That's the problem you will be on the beta stream and would get beta updates.

As far as I'm aware the only way to get of the beta stream is to do a clean install of the current regular (non beta) release.  This is why I said I don't think it a good idea to ask users to switch to the beta stream.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Online DavidR

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #7 on: September 01, 2022, 09:27:18 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???

Hi David,

we are asking for help from all who are willing to test all possible edge cases before we release the fix to the public.

Thanks for your understanding,
HK

Surely this can't be beyond the collective wit of Avast, the developers, Alpha Testers to investigate/replicate this problem, using the information given in the forums on this, programs and email services effected.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline serasan

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #8 on: September 02, 2022, 07:05:08 AM »

Hi David,

we are asking for help from all who are willing to test all possible edge cases before we release the fix to the public.

Thanks for your understanding,
HK

Hi,
After installing the last beta (Avast Free: https://bits.avcdn.net/productfamily_ANTIVIRUS/insttype_FREE/platform_WIN/installertype_ONLINE/build_BETA), I will start to receive the beta updates automatically? Or I will just receive the next official releases as usual?

That's the problem you will be on the beta stream and would get beta updates.

As far as I'm aware the only way to get of the beta stream is to do a clean install of the current regular (non beta) release.  This is why I said I don't think it a good idea to ask users to switch to the beta stream.

Thanks David!
I will not install the beta version...

Offline gnphllps

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #9 on: September 02, 2022, 07:51:51 AM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

After the recent update SSL email stopped working for Eudora 7.0.1.9 running on Win 11 64 bit.
I have several email providers. One with no encryption works ok. gmail and comcast are blocked. Earthlink works. It uses standard port and Required, STARTTLLS. Gmail and comcast urse Required, Alternate Port.

Offline gnphllps

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #10 on: September 02, 2022, 08:00:45 AM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK
Forgot one thing in previous message. I downloaded and installed the beta using the link. No change.
The version downloaded was 22.9.6032 (build 22.9.7526.734)

Offline HK

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #11 on: September 02, 2022, 11:13:47 AM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK
Forgot one thing in previous message. I downloaded and installed the beta using the link. No change.
The version downloaded was 22.9.6032 (build 22.9.7526.734)

Hi gnphllps,

I'm very sorry the fix did not help.

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue.

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK

Offline serasan

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #12 on: September 14, 2022, 07:29:01 AM »
There is any estimated time for a new, working, Avast update?

Offline serasan

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Re: After last update my Mail checker stop to work (POP/IMAP)
« Reply #13 on: September 20, 2022, 03:08:14 PM »
The new release 22.9.6034 (build 22.9.7554.734), solved the POP/IMAP issue on my computer.
Thank you Avast Team