Author Topic: Avast Premium Security (Mail Shield)  (Read 1413 times)

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Offline Kalman

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Avast Premium Security (Mail Shield)
« on: August 24, 2022, 11:08:18 PM »
Avast Premium Security
Program Version 22.8.6030 (build 22.8.7500.734)
APS Mail Shield is blocking Mailwasher Pro (Firetrust.com) from receiving G-mail emails.
Previous versions of APS did not cause this issue.

Is there a way to add an exception into APS mail shield?
I have an exception and allowed app entry for MWP but that does not help.
https://www.firetrust.com/products/mailwasher-pro



Offline HK

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Re: Avast Premium Security (Mail Shield)
« Reply #1 on: September 01, 2022, 03:12:42 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Offline DavidR

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Re: Avast Premium Security (Mail Shield)
« Reply #2 on: September 01, 2022, 04:03:10 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???
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Offline Kalman

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Re: Avast Premium Security (Mail Shield)
« Reply #3 on: September 04, 2022, 10:37:46 PM »
HK:
The beta did resolve the issue with Mailwasher Pro and Gmail.
Will I move from Avast beta automatically when the next release is out?
If not how do I make sure I'm out of beta

Offline bob3160

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Re: Avast Premium Security (Mail Shield)
« Reply #4 on: September 04, 2022, 10:50:10 PM »
HK:
The beta did resolve the issue with Mailwasher Pro and Gmail.
Will I move from Avast beta automatically when the next release is out?
If not how do I make sure I'm out of beta
No. You need to do a total removal and clean install if you want to switch back to the stable release.
One of the reasons I don't recommend using the beta unless you intend to stay as a beta tester.
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Offline DavidR

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Re: Avast Premium Security (Mail Shield)
« Reply #5 on: September 04, 2022, 11:14:37 PM »
HK:
The beta did resolve the issue with Mailwasher Pro and Gmail.
Will I move from Avast beta automatically when the next release is out?
If not how do I make sure I'm out of beta

I use Mailwasher Pro but not with Gmail as I prefer to use my browser for Gmail or you could be getting a lot of Spam being downloaded in the preliminary checks.

Also a little while ago I got an email from Mailwasher Pro about how to configure Mailwasher Pro to get Gmail, so I don't know if this could be part of the problem.

http://go2.mailengine1.com/click/fcjj-2k15kq-9ie7vm-9qqp93v9/
That will throw up a browser notice about HTTP and not HTTPS connection, if you go past this it will download a gmail.pdf file
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Offline Kalman

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Re: Avast Premium Security (Mail Shield)
« Reply #6 on: September 05, 2022, 04:44:19 PM »
Would be nice if you mentioned that you do not have a smooth method to move from beta to release version like the rest of the world does.
When will the fix be released to resolve the bugs with Mailwasher Pro?

Offline Kalman

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Re: Avast Premium Security (Mail Shield)
« Reply #7 on: September 05, 2022, 04:46:03 PM »
DavidR:
Was in touch with Mailwasher support before I came to Avast for help.
Nothing Mailwasher support suggested worked.

Offline DavidR

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Re: Avast Premium Security (Mail Shield)
« Reply #8 on: September 05, 2022, 06:17:03 PM »
DavidR:
Was in touch with Mailwasher support before I came to Avast for help.
Nothing Mailwasher support suggested worked.

It was just a thought.
However have you done what was suggested about not being able to use your Gmail password in MailWasher Pro and having to create a dedicated App Password for using Mailwasher (in my previous image)  ?
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Offline Kalman

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Re: Avast Premium Security (Mail Shield)
« Reply #9 on: September 06, 2022, 03:14:41 PM »
DavidR
If I didn't use an App specific password it would of stopped working months ago.


Offline DavidR

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Re: Avast Premium Security (Mail Shield)
« Reply #10 on: September 06, 2022, 05:17:17 PM »
DavidR
If I didn't use an App specific password it would of stopped working months ago.

As I said, it was just a thought as you hadn't specifically said you had done that.
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Offline Kalman

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Re: Avast Premium Security (Mail Shield)
« Reply #11 on: September 19, 2022, 05:16:03 AM »
Avast fixed this a week ago with 22.8.6030 (build 22.8.7500.748)