Author Topic: AVAST VPN stops WIFI card  (Read 3417 times)

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Offline nihaoluc

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AVAST VPN stops WIFI card
« on: August 27, 2022, 02:37:50 PM »
Hi!
I've got a recurring issue with the Avast VPN app with windows 10 OS.
Avast VPN regularly provokes the stop of my WIFI card (intel chipset).
This issue happens in 2 different cases :
- after I have used the vpn : a while after turning off the vpn, the wifi card will get stopped unexpectedly ;
- and the wifi card unexpectedly gets stopped even when I haven't used the vpn...
The worst thing is that turning the wifi card ON again is a nightmare : I have to re-start my Pc AND I have to go through the BIOS during the restart. I don't modify anything, but I have to go through the BIOS...
If anyone has an idea on how to solve that... My greatest thanks in advance  ;D
« Last Edit: August 27, 2022, 03:07:06 PM by nihaoluc »

Offline r@vast

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Re: AVAST VPN stops WIFI card
« Reply #1 on: September 02, 2022, 03:13:11 PM »
Hi,

Can you provide screenshots of any error messages? https://support.avast.com/en-ww/article/Create-screenshot
Can you also provide a support file ID, please? https://support.avast.com/article/Submit-support-file
You can also reach out to Avast Support via https://support.avast.com/en-ww/contact/

Offline nihaoluc

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Re: AVAST VPN stops WIFI card
« Reply #2 on: September 25, 2022, 09:06:38 AM »
Hi!
Thank you for your message.
I reactivate Avast vpn and i'll do according to your suggestion.