I have just seen that Avast has renewed my premium security subscription nearly a year ago and charged me 66,99 euros without notifying me at all of the renewal or charge. I bought a very discounted, two-year deal in 2019 and hadn't even remembered to check when that expires, until now I get an email saying they will renew it and as I go to cancel this, I can see that they have renewed it almos a year ago and charged me without any notification or consent. THIS IS ILLEGAL. I don't check my bank statements regularly and completely missed this. I have just been in touch with customer service that was not helpful at all. Said in the end I will be contacted via email, when I had asked about 10 times how to take this further.
Any experiences of this and what can I do to take this further?