Author Topic: Yahoo Mail Webpage crashing  (Read 1057 times)

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Offline Anishraj

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Yahoo Mail Webpage crashing
« on: September 14, 2022, 12:50:56 PM »
Dear Avast,

My Avast Browser is Version 105.0.18318.102 (Official Build) (64-bit) recently updated, I am constantly having problem when I access my yahoo mail, the browser itself closes down and After some time it will start working again. Other times when I am downloading an attachement, as soon as the attachment is downloaded either the tab closes by itself or the broswer closes by itself.

Please Help.

Offline Sandu-RM

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Re: Yahoo Mail Webpage crashing
« Reply #1 on: September 15, 2022, 10:30:59 AM »
Dear Avast,

My Avast Browser is Version 105.0.18318.102 (Official Build) (64-bit) recently updated, I am constantly having problem when I access my yahoo mail, the browser itself closes down and After some time it will start working again. Other times when I am downloading an attachement, as soon as the attachment is downloaded either the tab closes by itself or the broswer closes by itself.

Please Help.

Dear Anishraj,

thank you for your feedback. Could you please try to clear cache and after that access your Ymail? Please also attach diagnostic information from Avast Secure Browser.

Another option can be to do a clean install of Avast Secure Browser.

Thank you

Offline bob3160

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Re: Yahoo Mail Webpage crashing
« Reply #2 on: September 15, 2022, 01:09:03 PM »

Secure Browser Removal Tool https://download.avastbrowser.com/avast_secure_browser_uninstall.exe

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a separate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet