Author Topic: Important notice: Recent increased number of restarts  (Read 3313 times)

0 Members and 1 Guest are viewing this topic.

Offline Stephen D

  • Avast team
  • Newbie
  • *
  • Posts: 6
Important notice: Recent increased number of restarts
« on: September 16, 2022, 07:35:01 PM »

Over the three past weeks, you may have noticed an increased number of devices asking for a restart. This unusual situation was due to three updates of our Antivirus application that were needed to keep customers safe and endpoints operating smoothly. Applying each update required a reboot, which for managed devices, is controlled by the policy settings within the management console you are using.

If your Antivirus policies are configured to automatically reboot or to reboot when the user logs off, your devices have already completed multiple reboots.  If you have configured the policy to never reboot, you should have received multiple reboot alerts in your console for the affected devices.  Both of these outcomes are to be expected when your policies are configured this way.  You can find the reboot/restart settings in your policy under "General settings," as shown in the following knowledge base articles.

AVG Cloud Management Console

Avast Business Hub Console

We apologize for any inconvenience this may have caused.

Impacted component:

Impacted platforms:
Windows workstations
Windows servers

Impacted products:
Avast Essential, Premium, and Ultimate Business Security
Avast Business Antivirus, Antivirus Pro, and Antivirus Pro Plus
AVG Antivirus Business Edition, AVG Internet Security Business Edition, AVG Email Server Business Edition, and AVG File Server Business Edition

List of hotfixes we released recently:

September 13th 2022 An issue with MailShield blocking outgoing emails.
September 12th 2022 An issue with unexpected crashes of a service keeping the connection with Business Hub
August 30th 2022 An issue where WebCam shield was completely blocking webcam on endpoints

Your Avast Business team

Offline Infratech Solutions

  • Avast Reseller
  • Super Poster
  • *
  • Posts: 2386
  • Mayorista e integrador de Avast en España
    • Ciberseguridad Avast para empresas y MSPs en España.
Re: Important notice: Recent increased number of restarts
« Reply #1 on: September 17, 2022, 10:29:46 AM »
Thank you for the information.  ;)