Author Topic: email shield  (Read 2570 times)

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Offline Sijmen

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email shield
« on: August 15, 2022, 04:02:10 PM »
Avast seems to cause problems with the SMTP server of my email-provider. Adding a new mailaccount to my Outlook365 failed, until I switched off the Avast email-shield. Now the mailaccount is added, I switched the shield on again, but now no mails can be sent although I do receive new mails. How to solve this problem?

Offline r@vast

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Re: email shield
« Reply #1 on: August 16, 2022, 11:10:04 AM »
Hi,

Our developers are looking into this issue. You can disable "Scan outbound emails" as a workaround.
Menu> Protection> Core Shields> Mail Shield>  untick, "Scan outbound emails (SMTP)"

Offline Jürg_H

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Re: email shield
« Reply #2 on: August 21, 2022, 12:27:44 PM »
Same problem here using Office365:

Outgoing smtp server Port 587, STARTTLS, unchecked secure password, checked server authentification

Outgoing mails remain blocked until I pause AVAST.

Offline Karl13

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Re: email shield
« Reply #3 on: August 25, 2022, 07:42:37 AM »
new update but problem persists.


Fehler (0x800CCC0E) beim Ausführen der Aufgabe "Abonnierte Ordner für 'nasha@textile-raumgestaltung.biz' werden synchronisiert": "Von Outlook können keine abonnierten Ordner für 'nasha@textile-raumgestaltung.biz' synchronisiert werden. Fehler: Die Verbindung zum Server kann nicht hergestellt werden. Wenn Sie diese Meldung weiterhin erhalten, wenden Sie sich an den Serveradministrator oder Internetdienstanbieter."

Offline HK

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Re: email shield
« Reply #4 on: August 25, 2022, 02:01:59 PM »
Hello,

sorry for having trouble with Mail Shield. Could you please try to disable "Add signature to the end of sent emails" (Menu > Settings > Protection > Core Shields > Mail Shield )?

It should help until we come up with a proper fix.

Thanks in advance,
HK

Offline Shaun985

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Re: email shield
« Reply #5 on: August 25, 2022, 10:36:08 PM »
Not just blocking emails, also blocking Thunderbird's ability to connect with their server for automatic updates:
https://forum.avast.com/index.php?topic=320195.15
https://forum.avast.com/index.php?topic=319793.15

Offline Karl13

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Re: email shield
« Reply #6 on: August 28, 2022, 08:23:45 AM »
disable "Add signature to the end of sent emails"

does not help. Sorry.

Offline HK

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Re: email shield
« Reply #7 on: August 29, 2022, 01:16:53 PM »
Thank you Karl13 for the info,

I'm very sorry you are having issues with avast.

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (connect to your email account or sync data with your email account).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK

Offline Karl13

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Re: email shield
« Reply #8 on: August 31, 2022, 07:41:52 AM »
Ok.
do I need a ticket number to run the support-tool?

Offline Karl13

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Re: email shield
« Reply #9 on: August 31, 2022, 07:51:10 AM »
The support ID is A4KVV

Offline Karl13

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Re: email shield
« Reply #10 on: August 31, 2022, 08:49:56 AM »
the problem has a new variante:
I dont know how you call it in english: in german it is called Web-Schutz so maybe it is web-protection, it should protect against unsecure downloads.

Sometimes, not always
The process to create the error is:
I copy a file and then I upload it in Word and then I get encolsed message:

Then I undo the Web-protection and everything is fine. I Can upload the file and store it.
Then I do the web-protection again and everything is fine.

Offline HK

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Re: email shield
« Reply #11 on: September 01, 2022, 03:12:02 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Offline DavidR

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Re: email shield
« Reply #12 on: September 01, 2022, 04:03:30 PM »
Hello,

today we released a new beta version that should fix all the connection problems. Would you please be so kind and try the beta and check whether you can successfully send/receive mail messages?
https://forum.avast.com/index.php?topic=320992.0

Thanks in advance,
HK

Wouldn't it be better to issue an emergency update if the fix is known, rather than ask users to switch to a beta version ???
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Karl13

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Re: email shield reply to HK
« Reply #13 on: September 02, 2022, 09:52:17 AM »
Thank you HK.

I did install the Beta Version and Halleluja it works.
Both the web-shield and the e-mail shield do work again, like the should.

It was a lot of work, do I get a bonus from Avast for this effort from my side? :)

best wishes to you dear HK
Great job

Offline Karl13

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Re: email shield
« Reply #14 on: September 09, 2022, 07:27:49 PM »
Reply to User HK:
I have a second PC and there is also Avast installed, And on this PC there is the same errors.
And today there came a new version of AvAst software,  but the error remained.
Shall I also install the Beta Version on the second computer??

Greetings Karl