Author Topic: Avast premium security - explorer.exe hang for few minutes after OS start  (Read 399 times)

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Offline ivo.naiman

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Hello, I have latest version of the Avast Premium security (installed yesterday) and Windows 10 21H1, Unfortunately, after installing Avast, I started having a problem with the desktop and the tray freezing after the OS starts and I have to wait a few minutes for Windows to respond. I check Application log and found EventID 1002:
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Program explorer.exe verze 10.0.19041.1706 přestal spolupracovat s Windows a byl ukončen. Pokud chcete zjistit, jestli je k dispozici více informací o tomto problému, vyhledejte historii problému na ovládacím panelu Zabezpečení a údržba.
 ID procesu: 25c0
 Čas spuštění: 01d8cea803b91a1a
 Čas ukončení: 0
 Cesta k aplikaci: C:\Windows\explorer.exe
 ID hlášení: caf98644-0e81-4ea4-9bc4-b8b6a2015b99
 Úplný název balíčku s chybou:
 ID aplikace relativní podle balíčku s chybou:
 Typ zablokování: Unknown
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and EventID 1001:
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Chybný blok , typ 0
Název události: LiveKernelEvent
Reakce: Není k dispozici.
ID souboru CAB: 0

Podpis problému:
P1: 142
P2: ffffbd8b867c7010
P3: fffff8045171b820
P4: 0
P5: 4778
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

Připojené soubory:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20210725-1816.dmp
\\?\C:\WINDOWS\TEMP\WER-343128609-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC637.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC647.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC662.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC692.tmp.txt

Tyto soubory mohou být k dispozici zde:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_142_5966afd4cd3d551aff8b32e76a68e3e670118cff_00000000_bb6afc53-cea1-42c6-8190-a0aa5f1431f2

Symbol analýzy:
Opětovné hledání řešení: 0
ID hlášení: bb6afc53-cea1-42c6-8190-a0aa5f1431f2
Stav hlášení: 2051
Zakódovaný interval:
GUID souboru CAB: 0
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Subsequently Windows OS works normally without any problems. Have you any advise how to fix it?

Offline r@vast

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Re: Avast premium security - explorer.exe hang for few minutes after OS start
« Reply #1 on: September 23, 2022, 09:52:34 AM »
Hi,

Uninstall Avast Premium Security using the uninstall tool and see if the issue persists.
https://support.avast.com/en-us/article/10/#pc
Re-install Avast Premium Security and see if the issue persists.

Online bob3160

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Re: Avast premium security - explorer.exe hang for few minutes after OS start
« Reply #2 on: September 24, 2022, 12:31:56 AM »

Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://