Author Topic: Avat Password - can't installapp - restore data  (Read 2108 times)

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Offline vvv

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Avat Password - can't installapp - restore data
« on: September 23, 2022, 01:31:52 AM »
Hi,

By mistake i lost all my data from my phone; I tried to reinstal Avast Password app, but it doesnt exist anymore - Avast no longer provide new subscription for that app.

I tried solve that problem by:
-installing oficial avast app on the phone - can do nothing
-managing instal by the google accoont in 'uninstaled apps' - i cant see that on my apps list, different apps from previuos account do exist
-instaling avast on my pc, I even activatied premium version , tried to click Privacy -> password -> import login data -> sync and copies, master Password dosnt work, and when i click 'forgot passwort' the recovery link shown me just : https://account.avast.com/#/NotFound

its somthing wrong


Guys, please, help me restore my passwords :(
« Last Edit: September 23, 2022, 01:37:25 AM by vvv »

Offline r@vast

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Re: Avat Password - can't installapp - restore data
« Reply #1 on: September 23, 2022, 09:18:52 AM »
Hi,

By mistake i lost all my data from my phone; I tried to reinstal Avast Password app, but it doesnt exist anymore - Avast no longer provide new subscription for that app.

I tried solve that problem by:
-installing oficial avast app on the phone - can do nothing
-managing instal by the google accoont in 'uninstaled apps' - i cant see that on my apps list, different apps from previuos account do exist
-instaling avast on my pc, I even activatied premium version , tried to click Privacy -> password -> import login data -> sync and copies, master Password dosnt work, and when i click 'forgot passwort' the recovery link shown me just : https://account.avast.com/#/NotFound

its somthing wrong


Guys, please, help me restore my passwords :(

Hi,

To reinstall Avast Passwords on your Android, you need to follow these steps https://support.avast.com/en-us/article/install-passwords/#pc
You have to ensure that you are using the same Google account you previously used for Avast Passwords otherwise, the app will not be in the "Not installed" list.
Do not try to reset any passwords at this point it may complicate the situation.
Once you have the app on your android device, proceed to Synchronize the first device https://support.avast.com/en-us/article/synchronize-passwords-across-devices/?option=mobile#idt_010

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #2 on: September 24, 2022, 03:42:10 PM »
If there is any posibilit, then i am instaled new Avast antivir and protect, and that app overwirte avast passwords?


btw. Yes I followed by this manual: I can see that new app on my account, another apps, but not Avast password :/

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #3 on: September 25, 2022, 06:56:06 AM »
Hi,

I still can not find that applications on my list;
I decide install Avast APK from external source, with succesfull ! Its recognize my account, but now, I canont sync:

https://zapodaj.net/6e00900d1ad2c.jpg.html

I dont have the acces to the previous device (its my phone, i am erased it).

When i try click ' i dont have another device' its shown me comunicat about i am changed last time the password ( yes i did it yesterday...) and please enter your previous one


Whats now ? :(

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #4 on: September 25, 2022, 01:10:37 PM »
btw. I dont remember, if any prevoiusly password was been in use,

Two days ago when i tried recover that from the PC app; they said ' create new account'
and then i created new paasword.




I treid also sync/confirm from my PC avast program, and here also I have got problem:

https://zapodaj.net/745711c006d88.png.html

Its said "you have to got free Avast account, enter ... " and lower text said:  'some error appear, try again later'



Guys, I know then you know how to solve that, please help me.


ps. If i will decide change password one more time, then the app will ask me about previus one, or of that 'first one ' ? 


« Last Edit: September 25, 2022, 01:53:45 PM by vvv »

Offline bob3160

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Re: Avat Password - can't installapp - restore data
« Reply #5 on: September 26, 2022, 12:23:30 AM »
Since the Pass Word Manager is no longer available to new users,
If you can't sync it to an old or currently in-use account,
I'm not sure you'll ever be able to use the product.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline r@vast

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Re: Avat Password - can't installapp - restore data
« Reply #6 on: September 26, 2022, 10:31:34 AM »
btw. I dont remember, if any prevoiusly password was been in use,

Two days ago when i tried recover that from the PC app; they said ' create new account'
and then i created new paasword.




I treid also sync/confirm from my PC avast program, and here also I have got problem:

https://zapodaj.net/745711c006d88.png.html

Its said "you have to got free Avast account, enter ... " and lower text said:  'some error appear, try again later'



Guys, I know then you know how to solve that, please help me.


ps. If i will decide change password one more time, then the app will ask me about previus one, or of that 'first one ' ?

Hi,

You should have logged in and not created a new account since you already have an Avast account linked to Avast Passwords.
You can check via your web browser if you can log in to my.avast.com,  and if that will work, you should be able to set Avast Passwords.
If none of the Avast account passwords are accepted, there is nothing we can do from our side.

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #7 on: September 26, 2022, 08:32:43 PM »

You should have logged in and not created a new account since you already have an Avast account linked to Avast Passwords.


but i did it; i tried sync that with my pc, and new Avast app, before i checkd avast password app; and that forced me on the PC, to created ' free avast password'


You can check via your web browser if you can log in to my.avast.com,  and if that will work, you should be able to set Avast Passwords.

yes, i can login to that website via my standard master pass :
https://zapodaj.net/bd7f835e10332.png.html


If none of the Avast account passwords are accepted, there is nothing we can do from our side


that email k..........@gmail.com this same which i used to sync data from my first device.

Also, when i try sync, now on the smartphone with Avast Password App, its regognize password, but with message somthing like :  " You did changed a password recently, so you need accept on your FIRST device or enter previusly password.






Since the Pass Word Manager is no longer available to new users,
If you can't sync it to an old or currently in-use account,
I'm not sure you'll ever be able to use the product.


OK, but installd it, and its seems to works, its detected my email during first start, like autologin to the app, I am able to choose the option Settings->sycnc and backups;
https://zapodaj.net/350b6f5e53376.jpg.html
 
click, and than shown me ' save and sync your passwords etc' so next,:
 https://zapodaj.net/404e60a91f6fa.jpg.html

Then its ask me about ' Free avast account' and please choose your way to login:
https://zapodaj.net/25fadaf99a5b0.jpg.html
, doesnt metter which way i will  choose, need to enter my  password to avast account and/or my email: and its ok:
https://zapodaj.net/0557190864bc3.jpg.html

Iam entering my password, then its says enter the confirmation number from your email, i did:
https://zapodaj.net/c50de64a72689.jpg.html

and then:
https://zapodaj.net/d3a1d739feef2.jpg.html
"confirm your new password to avast accont on your another SYNCHRONIZED device"     (i lost it, please mind)

...and choice, on the buttons: "i did" and  "cancel" , or on the gray behind ' you don have another syncd device?"

so i chosen that option, and its ask me about:
https://zapodaj.net/84f9de98fdf06.jpg.html
'enter your preiously password to your Avast account'

but created new account 2 day ago on PC -__-

if its ask about my previous password to the application ? its radiculus, any way, this pass its same like now.
I dot belive guys then u dont have special procedure for that case. Somting went wrong
 i lost my device, and i canot restore my data, and not becasue i forgot the password.




« Last Edit: September 26, 2022, 08:46:07 PM by vvv »

Offline r@vast

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Re: Avat Password - can't installapp - restore data
« Reply #8 on: September 27, 2022, 08:53:00 AM »
You mentioned that you created a new account 2 days ago on your PC. Can you please clarify if you deleted your old account and created a new one under the same email address?

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #9 on: September 27, 2022, 09:33:35 PM »
So,
First when i couldn't find Avast password on the list, i installed that avast pro on my PC and on my phone. I dont remember what was first. Any way, when i tied followed by manual, , sync account on smartphone and pc, in both cases its askd about "FREE AVAST ACCOUNT" so i created one, and after that it was ask me about confirmation on previously sesion.

Offline r@vast

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Re: Avat Password - can't installapp - restore data
« Reply #10 on: September 29, 2022, 03:32:51 PM »
So,
First when i couldn't find Avast password on the list, i installed that avast pro on my PC and on my phone. I dont remember what was first. Any way, when i tied followed by manual, , sync account on smartphone and pc, in both cases its askd about "FREE AVAST ACCOUNT" so i created one, and after that it was ask me about confirmation on previously sesion.

So you did not delete your original Avast account, but you created a new Avast account. What email address did you use, the same one you use on this forum?

Offline vvv

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Re: Avat Password - can't installapp - restore data
« Reply #11 on: September 29, 2022, 09:00:36 PM »
So you did not delete your original Avast account, but you created a new Avast account.
-Basicly, yes.


What email address did you use, the same one you use on this forum?
-yes





right now i found email from 23.09... link its expired.
« Last Edit: September 29, 2022, 10:41:11 PM by vvv »

Offline r@vast

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Re: Avat Password - can't installapp - restore data
« Reply #12 on: September 30, 2022, 12:00:26 PM »
So you did not delete your original Avast account, but you created a new Avast account.
-Basicly, yes.


What email address did you use, the same one you use on this forum?
-yes


right now i found email from 23.09... link its expired.

If you used the same email address, you would have received a message stating that the account already exists. So you would not have been able to use the same email to create a new account.