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Author Topic: Avast Causing PC Freeze for 5-10seconds  (Read 1153 times)

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Offline DarkBladeNemo

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Avast Causing PC Freeze for 5-10seconds
« on: September 29, 2022, 05:02:31 PM »
I am having a strange issue the only seems to happen when I am playing Final fanatsy 14. Every now and again my PC would freeze for around 5-12 seconds and every single time I would find Avast in the event viewer at the time it happens. I'm not exactly sure what it's doing or how to resolve it.

This is from event viewer:

Log Name:      System
Source:        Microsoft-Windows-UserModePowerService
Date:          29-Sep-22 4:40:57 PM
Event ID:      12
Task Category: (10)
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      DESKTOP-VA7RMBG
Description:
Process C:\Program Files\AVAST Software\Avast\aswToolsSvc.exe (process ID:3844) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-UserModePowerService" Guid="{ce8dee0b-d539-4000-b0f8-77bed049c590}" />
    <EventID>12</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>10</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2022-09-29T14:40:57.8581454Z" />
    <EventRecordID>99447</EventRecordID>
    <Correlation />
    <Execution ProcessID="668" ThreadID="16540" />
    <Channel>System</Channel>
    <Computer>DESKTOP-VA7RMBG</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ProcessPath">C:\Program Files\AVAST Software\Avast\aswToolsSvc.exe</Data>
    <Data Name="ProcessPid">3844</Data>
    <Data Name="OldSchemeGuid">{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}</Data>
    <Data Name="NewSchemeGuid">{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}</Data>
  </EventData>
</Event>

I have tried repairing the installation but it didn't solve the issue. Is there something else I can try?
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Offline r@vast

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Re: Avast Causing PC Freeze for 5-10seconds
« Reply #1 on: September 30, 2022, 10:14:06 AM »
Hi,

Can you try to uninstall the Cleanup component and see if that makes a difference?
Open Avast antivirus > Settings->Troubleshooting->ADD/MODIFY COMPONENTS->uncheck Cleanup and click on CHANGE
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Offline DarkBladeNemo

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Re: Avast Causing PC Freeze for 5-10seconds
« Reply #2 on: October 04, 2022, 11:04:21 PM »
Sorry for only now getting back to you, I uninstalled that component but had to wait to confirm if it solved the issue. Unfortunately it did not, I just experienced the same freeze accompanied by the same log I posted.
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Offline r@vast

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Re: Avast Causing PC Freeze for 5-10seconds
« Reply #3 on: October 05, 2022, 10:34:14 AM »
Hi,

Could you try to disable Ransomware Shield, Behavior Shield, and Password Protection one at a time and test the behaviour?
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