Author Topic: IDP.Generic Help Please  (Read 656 times)

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Offline JO4

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IDP.Generic Help Please
« on: September 30, 2022, 01:41:33 PM »
Please help.  I have Avast Business installed on my pc.  I also have an application called Bark installed on my PC that monitors my children's iPhone and Social Media accounts.  Avast keeps picking it up as a threat and giving me the error message below.  I keep telling it to create an exception and the warning goes away.  However the warning comes back like in the screenshot below and I can no longer create an exception - I am forced to click restart now and Avast removes the Bark program from my computer.  This is extremely frustrating as I have to go through the full reinstall process of Bark again to monitor my kids iPhones and then Avast ends up removing it again after a couple of days!!  Please help me fix this - I am close to just removing Avast from my PC and using the built in Windows protection.

I can't figure out how to insert the picture of the error into this text so here is my best effort to describe it.

A box pops up that says Restart Needed - Please restart your PC to move UPDATE.EXE to your Quarantune.  This is the only way to contain this threat.  Then a green button that says RESTART NOW - there are no other options for me to select

Threat Name: IDP.Generic
File Path: C:\users\Main\AppData\Local\Bark\Update.exe
Process: C:\users\Main\AppData\Local\Bark\Update.exe
Detected By: Behavior Shield
Status: Blocked

Then there is a code at the bottom 032dbcc6e452/2022-09-30T11:20:31.125z

Thank you for any help!

Offline polonus

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Re: IDP.Generic Help Please
« Reply #1 on: October 03, 2022, 01:16:08 PM »
First establish whether it is a genuine detection or an FP.

 If Update.exe is located in a subfolder of "C:\Program Files\Common Files",
then the security rating is 46% dangerous.

Did you try to update the latest bark app?

polonus
Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!