Author Topic: REFUNDS  (Read 1378 times)

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Offline info64

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REFUNDS
« on: October 14, 2022, 11:55:22 AM »
Why is it so difficult to submit a cancellation and refund request with Avast? All links and avenues end up at a dead end. Is it designed to put people off or forgetting to pursue it. How can I speak to someone on the phone? I can see no options for this anywhere.

Please cancel this subscription:

Order ID    
 
115218556100    
 
Order date    
 
10 October 2022    
 

 
Authorized reseller
DigRiv Ireland, Ltd, a Digital River Company

Offline r@vast

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Re: REFUNDS
« Reply #1 on: October 14, 2022, 01:55:15 PM »
Hi,

You can easily cancel your subscription or request a refund via your Avast Account. https://support.avast.com/en-gb/article/create-account/
Please note that the email used for the Avast account has to be the same email used when you placed the order. Otherwise, you will not see your Avast subscription.

You can also reach out to our Sales support team via phone or email at https://support.avast.com/en-gb/contact/sales

Offline info64

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Re: REFUNDS
« Reply #2 on: October 14, 2022, 06:03:42 PM »
Hi,

You can easily cancel your subscription or request a refund via your Avast Account. https://support.avast.com/en-gb/article/create-account/
Please note that the email used for the Avast account has to be the same email used when you placed the order. Otherwise, you will not see your Avast subscription.

You can also reach out to our Sales support team via phone or email at https://support.avast.com/en-gb/contact/sales

Nothing easy about it. Can you please post an email address and a phone number as they are not anywhere apparent on the website.

Thanks

Offline r@vast

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Re: REFUNDS
« Reply #3 on: October 17, 2022, 12:43:51 PM »
Hi,

You can easily cancel your subscription or request a refund via your Avast Account. https://support.avast.com/en-gb/article/create-account/
Please note that the email used for the Avast account has to be the same email used when you placed the order. Otherwise, you will not see your Avast subscription.

You can also reach out to our Sales support team via phone or email at https://support.avast.com/en-gb/contact/sales

Nothing easy about it. Can you please post an email address and a phone number as they are not anywhere apparent on the website.

Thanks

Hi,

If you visited this page (https://support.avast.com/en-gb/contact/sales) and selected the option to unsubscribe (step2), you should have seen the telephone number as displayed in the attached screenshot. You can call the same number to request a refund.