Author Topic: New Mac giving me grief  (Read 2409 times)

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Offline Amarynth

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  • Posts: 1
New Mac giving me grief
« on: October 14, 2022, 11:21:33 PM »
Hello,
Just got an M1 Mac and migrated all of my info to it. Now Avast free version constantly pops up to alert me that it's quarantining a file. However, it's always the same file and it's a file from 2019 that never got flagged on the old computer. I deleted the file from the Mac and also all the quarantined ones but it still keeps quarantining this same file. Any advice? I was thinking of upgrading to premium but don't want to do so until I can get rid of this issue.
Thanks!

Offline ondrej.kolacek

  • Avast team
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  • Posts: 367
Re: New Mac giving me grief
« Reply #1 on: October 19, 2022, 10:51:33 AM »
Hello,
The fact that it is popping periodically means that either the file can not be deleted (and is periodically being accessed by some app) or it is being recreated in the meantime.
If you are sure it is not infected, please add it to the exclusion list for File Shield.
You can also report the file to Avast via https://www.avast.com/report-malicious-file.php#mac
Kind regards,
Ondrej Kolacek