I had all the latest drivers and updates for my computer. If you had noticed, I had said that I had put Windows XP SP3 on my pc. When I did what you suggested, I was prompted to put in my disc for Windows XP Home Edition (which, btw I didn't have the disc for SP3). I put the disc in anyway thinking this wouldn't cause a problem but it did (and it was major). All the boxes ended up black and I couldn't do a thing so I reformatted.