Author Topic: Error 44013 When Updating Secureline  (Read 6919 times)

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Offline Wira Xie

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Error 44013 When Updating Secureline
« on: June 08, 2022, 10:44:05 AM »
Hi, I encounter error code 44013 when trying to update secureline on my windows 10.
I restarted my PC and tred to update again and still error.
I have attached the screenshots and copy of the log file as well.

Offline Asyn

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Re: Error 44013 When Updating Secureline
« Reply #1 on: June 08, 2022, 01:13:09 PM »
- Which version/build of SecureLine..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- In which country are you located..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Wira Xie

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Re: Error 44013 When Updating Secureline
« Reply #2 on: June 08, 2022, 01:29:44 PM »
- Which version/build of SecureLine..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- In which country are you located..?

Current version: 5.17.6057.
Operating System: Windows 10 x64 19044.1415.
Other security related software installed? only Avast softwares.
I live in South East Asia.

Offline Asyn

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Re: Error 44013 When Updating Secureline
« Reply #3 on: June 08, 2022, 01:34:19 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Wira Xie

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Offline Asyn

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Re: Error 44013 When Updating Secureline
« Reply #5 on: June 08, 2022, 01:42:10 PM »
Ok, best you contact support: https://support.avast.com/contact
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Brian53

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Re: Error 44013 When Updating Secureline
« Reply #6 on: October 26, 2022, 06:34:34 PM »
  I get the same error message when trying to install the recommended VPN update. It says I cannot get info file due to "curl" error. Then gives the error code 44013. What is this curl error? I live in the US

Offline r@vast

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Re: Error 44013 When Updating Secureline
« Reply #7 on: October 27, 2022, 06:46:55 AM »
  I get the same error message when trying to install the recommended VPN update. It says I cannot get info file due to "curl" error. Then gives the error code 44013. What is this curl error? I live in the US

Hi,
This generally means that the app has difficulties reaching the Avast servers. Could you try to change your DNS? https://support.avast.com/en-ww/article/troubleshoot-dns/