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Author Topic: Not possible to delete a file in Quarantine  (Read 3811 times)

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Offline serasan

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Not possible to delete a file in Quarantine
« on: November 09, 2022, 05:14:28 AM »
Hi,

I got a file in the Quarantine folder but avast is not able to remove it from the list.

Tried several times, clicking "delete" or "delete all" do no produce any effect.

Restarted the computer, tried again... the file is still there!

How can I remove it?

NOTE: The file was detected while converting a RAR file to change the password. The file was never executed.
Strangely, the original RAR (which contained other, non infected, files) was also deleted.

Avast free 22.10.6038 (build 22.10.7633.752)
Windows 8.1 64bit

Thank you all!

Update: tried "restore" as no effect either.
« Last Edit: November 09, 2022, 07:46:38 AM by serasan »
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Offline r@vast

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Re: Not possible to delete a file in Quarantine
« Reply #1 on: November 09, 2022, 12:54:14 PM »
Hi,

Try reinstalling Avast Antivirus and see if that will remove it from the list.
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Offline serasan

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Re: Not possible to delete a file in Quarantine
« Reply #2 on: November 09, 2022, 01:11:17 PM »
Hi,

reinstalling over the already installed?
Where can I download the off-line installer (Avast free 64-bit)?

Thanks
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Offline r@vast

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Re: Not possible to delete a file in Quarantine
« Reply #3 on: November 10, 2022, 11:24:04 AM »
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Offline serasan

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Re: Not possible to delete a file in Quarantine
« Reply #4 on: November 10, 2022, 11:59:01 AM »
Hi,
Rather than uninstall and then reinstall... is possible to manually delete the files? Where are they located?
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Offline r@vast

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Re: Not possible to delete a file in Quarantine
« Reply #5 on: November 10, 2022, 12:24:37 PM »
Quote from: serasan on November 10, 2022, 11:59:01 AM
Hi,
Rather than uninstall and then reinstall... is possible to manually delete the files? Where are they located?

Hi,

It was probably already deleted, hence you getting this issue.
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Offline serasan

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Re: Not possible to delete a file in Quarantine
« Reply #6 on: November 10, 2022, 12:47:57 PM »
Thank you for the reply.
Anyway, can you tell me where they should be located, in which folder?

Not last, is possible to get rid of the entries listed in the quarantine window? (maybe by modifying or deleting a file?)
In the folder "Chest" there is a file (index.xml) which seem contains the entries listed in the quarantine window... maybe deleting this file can remove the entries listed?

Thanks for your help!
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Offline r@vast

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Re: Not possible to delete a file in Quarantine
« Reply #7 on: November 11, 2022, 01:51:55 PM »
Hi,

1. Open AV > Menu > Settings > General > Troubleshooting > disable self-defense
2. Go to C:\ProgramData\Avast Software\Avast\chest and delete the index.xml file
3. Enable self-defense again
4. Restart device

If still an issue, reinstall Avast Antivirus (the only other solution)
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Offline serasan

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Re: Not possible to delete a file in Quarantine
« Reply #8 on: November 11, 2022, 03:11:49 PM »
Thanks a lot for your help, the entries that was listed in the Quarantine window are gone now!

One last help... just to be sure, can you tell me where the Quarantine files are stored, in which folder?
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