Author Topic: Avast PT-BR website having problems  (Read 1694 times)

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Offline n33h11

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Avast PT-BR website having problems
« on: November 10, 2022, 01:02:57 AM »
Hi,

The Avast Brasil website is having problems. Unable to access the website "https://www.avast.com/pt-br/index-tc" due to the error below:

This page is not working. Excessive redirection by www.avast.com
Try clearing cookies.
ERR_TOO_MANY_REDIRECTS


It's no use clearing Cookies. It's no use clearing browsing data.

Regards,

Dan.

Offline DavidR

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Re: Avast PT-BR website having problems
« Reply #1 on: November 10, 2022, 02:10:06 AM »
No problem connecting to the link you posted, see attached screenshot image.  Note in my image the URL also has #pc at the end and not just index in your screenshot. - this URL also works https://www.avast.com/pt-br/ without the index-tc

However, I'm not in Brazil, though that shouldn't make a difference.  I used the Firefox browser (my default) for the check.
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Offline n33h11

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Re: Avast PT-BR website having problems
« Reply #2 on: November 10, 2022, 02:29:50 AM »
Hi  :)

Looks like the problem is with Chrome then. Because as soon as I read your answer I downloaded FireFox portable and through it accessed the site normally. When I enter the Americanos US website and change to BR through the website, the error returns.

Strange because Chrome, Avast SecureBrowser and Edge also have the error...all of them based on Chromium. After I updated to version 107.0.5304.107 (Official version) 64 bits the problems started.

Now I don't know how to solve it, let alone what to do  ;D

Offline DavidR

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Re: Avast PT-BR website having problems
« Reply #3 on: November 10, 2022, 03:12:35 AM »
Unfortunately on my windows system I don't use Chrome or chromium based browsers, so I can't check to see if there is a way to increase the default number of redirects "ERR_TOO_MANY_REDIRECTS" or even why this would be set.

So I tried my friend :) google - https://www.google.co.uk/search?q=Chrome+%22ERR_TOO_MANY_REDIRECTS%22+how+to+resolve

This is just one, I hope it helps, though that too also mentions clearing the browser cache, data.
Though it also mentions - "The “ERR_TOO_MANY_REDIRECT” could result from Chrome extension also. You may disable the extensions to fix the problem."

The strange thing is that Firefox supposedly has the same number "5" for too many, given you used Firefox portable and probably didn't have much in the way of extensions/add-ons.

Another hit is - https://browsertouse.com/blog/1147/fix-err-too-many-redirects-in-google-chrome/
Quote from: extract
Fix ERR_TOO_MANY_REDIRECTS in Chrome

    1. Clear Browsing Data
    2. Try Incognito Window
    3. Disable Extensions
    4. Clear DNS Cache On Chrome
    5. Try A Different Browser

Some of these you haven't tried, but option 2 would be an easy one to try before any others.
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Offline n33h11

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Re: Avast PT-BR website having problems
« Reply #4 on: November 10, 2022, 03:24:39 AM »
Hi,

I did that and the problem remains. I have already cleared cookies and browsing data. Updated is Chrome. I'll see if I can enter the Avast BR site through the google cache and via support notify them.  :-\

I installed FireFox here and it accessed normally. I also sent Google a website crash report.

I believe the error may be in Chrome Version 107.0.5304.107 (Official version) 64 bits for Windows. Because I remember that before I used to access the site normally in version 106. Through Chrome on my cell phone, I access it normally, but after the “index” it appears #android.

If I change the URL to https://www.avast.com/pt-br/free-antivirus-download#pc the site enters normally...the problem is in the main URL of the page.  :o

Offline DavidR

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Re: Avast PT-BR website having problems
« Reply #5 on: November 10, 2022, 12:02:37 PM »
Unfortunately as an Avast user (and not using Chrome) I'm pretty much out of ideas and very limited in what I can do personally.

I just find it strange that it works with Firefox when they are supposed to have the same limitation on the number of redirects.
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Offline bob3160

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Re: Avast PT-BR website having problems
« Reply #6 on: November 10, 2022, 03:17:44 PM »
No problem here using Chrome to access the link you posted.
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Offline n33h11

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Re: Avast PT-BR website having problems
« Reply #7 on: November 10, 2022, 04:52:46 PM »
Unfortunately as an Avast user (and not using Chrome) I'm pretty much out of ideas and very limited in what I can do personally.

I just find it strange that it works with Firefox when they are supposed to have the same limitation on the number of redirects.

I get it! Really very complicated! I'll keep trying to see how to solve this problem.

Thank you for your help. She directed me to some points I can try to fix. ;)

Offline n33h11

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Re: Avast PT-BR website having problems
« Reply #8 on: November 10, 2022, 04:55:05 PM »
No problem here using Chrome to access the link you posted.


Hello

This is very strange...
if I access the Avast global site and then switch to my language, the error occurs. And it only happens in Chromium-based browsers.

Offline r@vast

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Re: Avast PT-BR website having problems
« Reply #9 on: November 11, 2022, 08:47:18 AM »
Unfortunately as an Avast user (and not using Chrome) I'm pretty much out of ideas and very limited in what I can do personally.

I just find it strange that it works with Firefox when they are supposed to have the same limitation on the number of redirects.

I get it! Really very complicated! I'll keep trying to see how to solve this problem.

Thank you for your help. She directed me to some points I can try to fix. ;)

Hi,

Please use a non-chromium browser for the time being while we look into this.

Offline n33h11

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Re: Avast PT-BR website having problems
« Reply #10 on: November 11, 2022, 06:37:37 PM »

Hi,

Please use a non-chromium browser for the time being while we look into this.

Hi...

Ok. For now I'm using FireFox portable. Thank you for your help!  ;)

Regards,

Dan