Author Topic: Avast Browser is instantly closed when I open it.  (Read 486 times)

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Offline sonicturbulent

  • Newbie
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  • Posts: 5
Avast Browser is instantly closed when I open it.
« on: November 22, 2022, 04:27:26 AM »
Basically it is the same symptom with
https://forum.avast.com/index.php?topic=246353.0
this post.

Running from Windows 10. When I open the Avast secure browser, it is automatically instantly closed. This happens from today, and it was fine until yesterday.

Run as admin did not work.
Uninstall & reinstall did not work.

Offline Misha Zekovova

  • Quality Assurance Engineer
  • Avast team
  • Jr. Member
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  • Posts: 73
Re: Avast Browser is instantly closed when I open it.
« Reply #1 on: November 23, 2022, 10:34:02 AM »
Hello,
could you please share with us your Diagnostic information if that's possible?

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

Thank you and sorry for inconvenience caused!

Offline sonicturbulent

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  • Posts: 5
Re: Avast Browser is instantly closed when I open it.
« Reply #2 on: November 29, 2022, 11:57:23 PM »
I can't. The avast browser is instantly closed less than 1 second after I open it. I cannot even attempt to click menu icon.

Offline Luukjr

  • Sr. Member
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  • Posts: 223
Re: Avast Browser is instantly closed when I open it.
« Reply #3 on: November 30, 2022, 07:16:09 PM »
I can't. The avast browser is instantly closed less than 1 second after I open it. I cannot even attempt to click menu icon.

Perhaps un-installing Chrome, running Malwarebytes to clean up the malware, and re-installing Chrome does the trick.
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium