Author Topic: Banking mode closes immediately again  (Read 1756 times)

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Offline mmeller

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Banking mode closes immediately again
« on: January 25, 2023, 11:21:14 PM »
Hi there!

Has there been any updates to Avast today? Since about 2 hours ago I've been experiencing issues with my Banking mode (same issue as the one from about a month ago, which could be temporarily fixed with setting the browser as default - this trick isn't working anymore). A computer restart didn't help.

So, essentially, once opened, banking mode will appear for a second and close on its own. I noticed that I can open pinned apps if I act quickly, before the browser window appears, but the second I open the browser itself, the secure window will close.

Avast version: 22.12.6044 (22.12.7758.769)
Win 7 64bit.
Browser version: 109.0.19817.75 64bit.

Thank you!
« Last Edit: January 25, 2023, 11:23:27 PM by mmeller »

Offline Misha Zekovova

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Re: Banking mode closes immediately again
« Reply #1 on: January 26, 2023, 03:58:42 PM »
Hi,
can you please share szb.log with us? You can find it in the folder C:\ProgramData\AVAST Software\Avast\log.
Thank you for reporting!

Offline mmeller

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Re: Banking mode closes immediately again
« Reply #2 on: January 26, 2023, 04:07:44 PM »
Hi Misha.

I really appreciate a fast response.

Can this file be shared publicly, or would you prefer more of a private message with a link to the file?

Many thanks again!

Offline DavidR

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Re: Banking mode closes immediately again
« Reply #3 on: January 26, 2023, 06:05:32 PM »
You could PM Misha (see attached image, click to expand), though as you are a newbie and have less than (10 posts) and 3 posts, I'm not sure if these actions would be restricted.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mmeller

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Re: Banking mode closes immediately again
« Reply #4 on: January 26, 2023, 06:24:40 PM »
Looks like I was able to send a PM to Misha. Many thanks!

Offline DavidR

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Re: Banking mode closes immediately again
« Reply #5 on: January 26, 2023, 07:46:22 PM »
You're welcome.

Note: now you have 3 posts you shouldn't be troubled by the forum captcha hassle.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mmeller

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Re: Banking mode closes immediately again
« Reply #6 on: January 30, 2023, 04:16:33 PM »
So... was it possible to decipher anything from the log that would put you or me on the track towards resolving the issue?

I don't mean to rush you in any way. I can live without the banking mode for a while, though the current situation limits what I can do to a significant degree.

Offline DavidR

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Re: Banking mode closes immediately again
« Reply #7 on: January 30, 2023, 05:07:45 PM »
As an Avast user just like you, only Misha could answer this (or one of the Avast developers) or comment.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Sandu-RM

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Re: Banking mode closes immediately again
« Reply #8 on: January 31, 2023, 01:51:42 PM »
Hi,

I believe Misha will get back to you with an update after she checks the provided log.

Thank you for your patience.

Sandu

Offline mmeller

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Re: Banking mode closes immediately again
« Reply #9 on: January 31, 2023, 02:20:33 PM »
Thank you very much Sandu.