здравствуйте. подскажите, пожалуйста, как решить проблему. Не могу удалить аваст средствами винды: на этапе отправки статистики появляется окно самого аваста "ошибка при удалении продукта" и две кнопки - "показать журнал установки" и "Готово". Винда - 7, аваст 2014.9.02021. Я саму программу давно не обновлял, т.к. комп используется без интернета. Но перед удалением я подключил интренет, но ничего не изменилось.
15:57:33Infoinstcont[8164,8160]--
15:57:33Infoinstcont[8164,8160]2022/12/25 15:57:33 START: Avast installer/updater
15:57:33Infoinstup[8164,8160]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall'
15:57:33Infoinstup[8164,8160]CPU: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz,4
15:57:33Infoinstup[8164,8160]OS: Windows 7 SP1 x64
15:57:33Infoinstup[8164,8160]Memory: 32% load. Phys:2576068/3843184K free, Page:4194303/4194303K free, Virt:4109836/4194176K free
15:57:33Infoinstup[8164,8160]DISKs: C:\ - 67GB free / 117GB total
15:57:33Infoinstup[8164,8160]DISKs: D:\ - 242GB free / 581GB total
15:57:33Infoinstup[8164,8160]Running module version: instup.exe - '9.0.2021.515'
15:57:33Infoinstup[8164,8160]Running module version: Instup.dll - '9.0.2021.515'
15:57:33Infosimutex[8164,8160]Checking for the mutex ownership.
15:57:33Infosimutex[8164,8160]The mutex is signaled. We are owners of the mutex.
15:57:33Infoproductstate[8164,8160]Loading product state
15:57:33Infoproductstate[8164,8160]Guid = ac67c4f6-5ddc-4127-b4b9-2b038c3768b7, Created = 10:32:51 01.09.2014
15:57:33Infoproductstate[8164,8160]Persistent Guid = ac67c4f6-5ddc-4127-b4b9-2b038c3768b7, Created = 10:32:51 01.09.2014
15:57:33Infoproductstate[8164,8160]ProductId = ais
15:57:33Infoproductstate[8164,8160]Edition = 1
15:57:33Infoproductstate[8164,8160]Load part info: product.parts.current
15:57:33Infoproductstate[8164,8160]Part 'iex' = 'iex', 10 (0x0000000A), 15:51:37 07.02.2021
15:57:33Infoproductstate[8164,8160]Part 'jrog2' = 'jrog2', 9469 (0x000024FD), 12:37:34 01.10.2022
15:57:33Infoproductstate[8164,8160]Part 'program' = 'prg_ais', 2021 (0x000007E5), 18:56:26 26.06.2014
15:57:33Infoproductstate[8164,8160]Part 'setup' = 'setup_ais', 168036537 (0x0A0408B9), 15:12:59 17.09.2015
15:57:33Infoproductstate[8164,8160]Part 'vps' = 'vps_win32', 571474180 (0x22100104), 12:37:39 01.10.2022
15:57:33Infoproductstate[8164,8160]Load part info: product.parts.latest
15:57:33Infoproductstate[8164,8160]Part 'iex' = 'iex', 10 (0x0000000A), 14:51:37 07.02.2021
15:57:33Infoproductstate[8164,8160]Part 'jrog2' = 'jrog2', 9695 (0x000025DF), 13:33:14 25.12.2022
15:57:33Infoproductstate[8164,8160]Part 'program' = 'prg_ais', 168036537 (0x0A0408B9), 15:12:58 17.09.2015
15:57:33Infoproductstate[8164,8160]Part 'setup' = 'setup_ais', 168036537 (0x0A0408B9), 15:12:59 17.09.2015
15:57:33Infoproductstate[8164,8160]Part 'vps' = 'vps_win32', 571614472 (0x22122508), 13:33:20 25.12.2022
15:57:33Inforegistry[8164,8160]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
15:57:33Infopartinfo[8164,8160]SetInstalled: Part package part-iex-a.vpx is installed.
15:57:33Infopartinfo[8164,8160]SetInstalled: Part package part-jrog2-24fd.vpx is installed.
15:57:33Infopartinfo[8164,8160]SetInstalled: Part package part-prg_ais-7e5.vpx is installed.
15:57:33Infopartinfo[8164,8160]SetInstalled: Part package part-setup_ais-a0408b9.vpx is installed.
15:57:33Infopartinfo[8164,8160]SetInstalled: Part package part-vps_win32-22100104.vpx is installed.
15:57:33Warningproductinfo[8164,8160]Product definition structure was not loaded, because Instup GPB version is 3 but loaded GPB version is 7.
15:57:33Infoinstup[8164,8160]Loading Proxy settings
15:57:33Infoinstup[8164,8160]Proxy-Type: 'no proxy'
15:57:33Infoinstup[8164,8160]Proxy-Authorization: 'no authentication'
15:57:33Infoinstup[8164,8160]Proxy-Port: '8080'
15:57:33Infoinstup[8164,8160]Proxy-Name: ''
15:57:33Infoinstup[8164,8160]Proxy-User: ''
15:57:33Infoinstup[8164,8160]Proxy-Pass: '???'
15:57:34Infoguiwizard[8164,8160]Running module version: HTMLayout.dll - '3.3.3.22'
15:57:34Infoguiwizard[8164,8160]Loaded module version: C:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.3.22'
15:57:34Infoguiwizard[8164,8160]Setup gui was successfully started.
15:57:56Infoinstupcore[8164,8160]Product uninstallation has started.
15:58:03Infoservers[8164,8160]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
15:58:03Infoservers[8164,8160]ChooseServer: selected server 'Download l4691727 AVAST9 Server' with current url 'https://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' of type 'URL_TYPE_STATS'.
15:58:03Infostats[8164,8160]Statistics sent to url 'https://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with return status 39171 (0x00009903) [] and http code 0.
15:58:03Warningstats[8164,8160]StreamBack statistics submit error 11206 (0x00002BC6) []
15:58:03Errorinstup[8164,8160]The product definition (gpb) was not initialized properly. Setup cannot continue.