Author Topic: Unsolved since several months: Blocked incoming/outgoing e-mails!  (Read 1322 times)

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Offline vj2

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Hello,

I would be interested to know how many more months AVAST needs to solve the problem with activated email checks (incoming/outgoing) in Thunderbird 102.6.1 and Outlook 2013 Prof. since about April/May?

Both the current AVAST Free Antivirus 22.12.6044 (build 22.12.7758.769) and Premium versions at customers on different computers at different locations block incoming and outgoing EMail traffic. Only when Mail Shield -> Scan in- and outbound emails is disabled, you can use Thunderbird and Outlook normally again and receive and send emails.

Thanks in advance and kind regards
vj2

Offline vj2

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #1 on: January 13, 2023, 11:13:27 PM »
It is very unfortunate that Avast no longer seems to be able to offer security software that checks incoming and outgoing emails and does not block incoming and outgoing.

Online DavidR

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #2 on: January 14, 2023, 01:39:08 AM »
Working just fine on my system, specifications in my signature.

Note my email client is Thunderbird.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline rocksteady

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #3 on: January 14, 2023, 02:06:45 PM »
@vj2
I cannot send to IMAP email account using Thunderbird and Avast, but receiving emails is OK from that account.
Another POP email account sending and receiving is OK using same Thunderbird and Avast.

My thread here: https://forum.avast.com/index.php?topic=322316.0

I wonder if @DavidR is using IMAP or POP email, when saying he has no problems?

Online DavidR

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #4 on: January 14, 2023, 05:53:01 PM »
I don't use IMAP, POP email.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline vj2

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #5 on: January 14, 2023, 09:45:47 PM »
Hi,

please look at

https://forum.avast.com/index.php?topic=321082.0
or
https://forum.avast.com/index.php?topic=322316.0
or
https://forum.avast.com/index.php?topic=320646.0
or
https://forum.avast.com/index.php?topic=320625.0

The solution is in all cases to disable
Menu> Protection> Core Shields> Mail Shield> untick, "Scan outbound emails (SMTP)" and incoming emails!

So you should disable the mail shield so that you can use your EMailClient properly. This is simply grotesque!
What do you need such a function in Avast for?

Kind regards
vj2

Offline Pondus

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #6 on: January 14, 2023, 10:18:25 PM »
Quote
So you should disable the mail shield so that you can use your EMailClient properly. This is simply grotesque!
What do you need such a function in Avast for?
All mail providers scan in/outgoing mail at the mail server for malware and spam and many use multiple scan engines, so you have protection even if avast scan fail






Offline rocksteady

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #7 on: January 15, 2023, 12:48:32 PM »
I don't use IMAP, POP email.
I guess that explains why DavidR is not seeing IMAP email problems on his Thunderbird+Avast.

Offline Simion

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #8 on: January 15, 2023, 06:01:06 PM »
I have three Google IMAP accounts running through Thunderbird without issue.

Avast Premium 22.12.6044 build 22.12.7758.769 with Mail Shield enabled, Win 11, Thunderbird 102.6.1 x64.







Offline usnaomi74

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #9 on: January 25, 2023, 03:05:12 AM »
Quote
So you should disable the mail shield so that you can use your EMailClient properly. This is simply grotesque!
What do you need such a function in Avast for?
All mail providers scan in/outgoing mail at the mail server for malware and spam and many use multiple scan engines, so you have protection even if avast scan fail

True, and Avast (without the email app) will still scan a file/folder using it's normal shield when one opens a file and/or folder even in email.
Windows 10 Pro 22H2 19045.2364/Core i7 3770K/GA-Z68XP-UD3 rev 1.0 (BIOS F-10)/32GB G-Skill Trident X DDR3 F3-1600C7-8GTX/Asus RTX 2070 OC 8GB/Crucial 1TB MX-500 SSD/(x3) 1TB Mushkin RAW SSDs
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Offline loungehake

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #10 on: January 25, 2023, 10:37:19 AM »
No problems with Thunderbird 102.7.0.  I use POP and SMTP with SSL/TLS connection security (IMAP for my received Gmails).
« Last Edit: January 26, 2023, 11:10:01 AM by loungehake »
Windows 7 Ultimate SP1 x64, Avast Free 22.12.6044, Malwarebytes Anti-Exploit, NoVirusThanks OSarmor 1.4.3
 
Windows 10 Pro 22H2 x64, Avast Free 22.12.6044, Malwarebytes Anti-Exploit, Malwarebytes Anti-Ransomware,
Avast Secure Browser

Offline rocksteady

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Re: Unsolved since several months: Blocked incoming/outgoing e-mails!
« Reply #11 on: January 25, 2023, 07:02:28 PM »
I am still having to keep "scan outgoing emails (SMTP)" turned off in order to send to my IMAP email account on Thunderbird 102.7.0 (64-bit).
« Last Edit: January 25, 2023, 07:04:14 PM by rocksteady »