Author Topic: Unable to update Avast Free license  (Read 1322 times)

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Offline nedo78

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Unable to update Avast Free license
« on: January 04, 2023, 07:00:17 PM »
Since many many years I am used to renew the licenses of Avast Free 18.8.2356 on many virtual machines (always Windows XPMode VMs) without issues.
Today (after a long time I didn't use a specific VM) I was unable to renew the license (see attached image in Italian).
As usual I click to renew the Avast Free license and then I discard the suggestion of upgrading the software but then nothing happens and I am stuck to the situation of the attached image.
On another XPMode VM (also not used since very long) with exactly the same Avast Free, the license renewal went on as usual without issues.
Can someone help me on how to renew the license on the XPMode VM which is currently failing to do so?
Thank you

Offline bob3160

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Re: Unable to update Avast Free license
« Reply #1 on: January 05, 2023, 01:49:26 PM »
You could always do a clean install of Avast  See if this is of help to you:
You'll find the tools you need here:
https://drive.google.com/drive/folders/1FBSqtZn29_SUrD-Borp8YY9x5cVEgeRq?usp=sharing
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Cluster-Lizard2014

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Re: Unable to update Avast Free license
« Reply #2 on: January 05, 2023, 04:25:37 PM »
I'd have a look at your host OS firewall settings and the guest one too.

With Windows XPMode the latter is found under the Control Panel > Security Center. You should see that the AV and Firewall are activated. Assuming you are using Windows firewall and not a third party one on the VM, at the bottom of that page you have a link to the firewall configuration menu.

Click on that and then click on the Exceptions tab, which lists.........................exceptions.  :)

I'd compare it to the other PC's XPMode VM settings and if there are any differences that could be the problem.

This is a long shot: I'd also have a look at the network settings being used by the VM.

I've not had it with a VM myself but at one time on my host PC my ISP's automatic DNS server of choice started blocking Malwarebytes updates. However when using the XPMode VM on which I also had Malwarebytes installed it updated on the VM without issue.

I thought that odd and compared the server settings and found (I'd forgotten) that I'd set it up to be exactly like my old XP laptop that used a specific DNS server not the automatic one.

I did not want to mess that up by testing it by swapping it to automatic and as I'd already updated Malwarebytes I thought the sensible thing was to swap the host PC to using an alternative manually set DNS server instead too.

When I did that the update problem disappeared.

I should say that since then whatever the problem was has been fixed and the ISP's automatically selected DNS server does not interfere with Malewarebytes updates any more.         

Offline nedo78

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Re: Unable to update Avast Free license
« Reply #3 on: January 07, 2023, 05:07:20 PM »
At bob3160: clean install solved my issue.
At Cluster-Lizard2014: in my initial text I forgot to mention that the two XPMode VMs are on the same physical PC.
Thanks to both of you for your kind feedback!

Offline bob3160

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Re: Unable to update Avast Free license
« Reply #4 on: January 08, 2023, 10:08:56 AM »
At bob3160: clean install solved my issue.
At Cluster-Lizard2014: in my initial text I forgot to mention that the two XPMode VMs are on the same physical PC.
Thanks to both of you for your kind feedback!
Happy to hear your problem is solved. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet