Author Topic: False Positive  (Read 1602 times)

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Offline Mark77

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False Positive
« on: January 05, 2023, 09:53:10 AM »
Hello.
Our site is marked as URL: Malvertising.
We use different protection and scanning tools such as adsecure, sucuri.net and others.
We make sure our site is clean.
Here are the clean scan results:
https://sitecheck.sucuri.net/results/jizzberry.com
https://www.virustotal.com/gui/url/88da961849b4125f4dba13bcc412e9af582b619a3160d42e61b9e06b6369549b

I filled out a form for a false positive.
I have several questions:
1) How long does it take to remove a site from the blacklist?
2) How to protect site from being blacklisted?
3) Is it possible to set up monitoring of sites, are they in the avast lists or not?

Offline DavidR

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Re: False Positive
« Reply #1 on: January 05, 2023, 11:42:38 AM »
You should get a response in a day or two.

As an Avast User I can't help with the other questions.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Mark77

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Re: False Positive
« Reply #2 on: January 09, 2023, 06:58:05 AM »
It's been 5 days and still no response.
Does anyone know alternative contacts for the tech support team?

Offline DavidR

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Re: False Positive
« Reply #3 on: January 09, 2023, 12:41:35 PM »
Is this the link that you used - Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php  ?

Looking at the sucuri.net link you gave, there are several points at the bottom, Hardening improvements.  I don't know if these have an impact.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security