Author Topic: Recieved Malware warning, unsure if false positive  (Read 15186 times)

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Offline Nickperson

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Re: Recieved Malware warning, unsure if false positive
« Reply #15 on: January 06, 2023, 02:48:51 PM »
Im still getting the resolve issue button, will this update itself?

Offline bob3160

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Re: Recieved Malware warning, unsure if false positive
« Reply #16 on: January 06, 2023, 03:05:23 PM »
Im still getting the resolve issue button, will this update itself?
Yes, see if there is an Engine and virus definition update available.



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Offline Chris_87

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Re: Recieved Malware warning, unsure if false positive
« Reply #17 on: January 06, 2023, 03:27:20 PM »
Hello everyone, I received an update from Support team. i tried the steps and manually scanned again and the threat is gone.

Hello Chris,

Hope you’re doing well.

My name is Arthur, and I’m on the Avast Customer Care Team. I’m here to help on your case.

First of all, thank you for reporting this to us.

I'd like to inform that our team already looked into that and this problem is fixed.

On your side, I'll ask you to just update the app, following this path:

Menu (top-left corner)
Settings > Updates > Check for updates.

Also, I recommend you make a new scan, to confirm that the detection is no longer showing. You can always ignore this detection, since it was a mistake from our side.

Let me know if this helped!

If you have any more questions, feel free to message me at any time. I’d be happy to help.

I hope you enjoy the rest of your day.

Arthur
Avast Customer Care Team
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Offline sonnik

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Re: Recieved Malware warning, unsure if false positive
« Reply #18 on: January 06, 2023, 03:47:19 PM »
I updated definitions, and tried to do a full file scan.  The warning is still there.  Any way to easily reset the scan, if Avast is saying this is resolved?

The problem with "false positive" noise is that they may cause me to ignore a real issue. 

EDIT:  I don't know how to kick off the normal scan (can only do a full file scan manually).  So, I just set the "Automatic Scan to a time" 10 minutes from now to see if that does the trick. 
« Last Edit: January 06, 2023, 03:52:21 PM by sonnik »

Offline sonnik

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Re: Recieved Malware warning, unsure if false positive
« Reply #19 on: January 06, 2023, 04:01:07 PM »
The problem is the typical "scan now" button is replaced with the "resolve issue" from the previous false positive.  Ignoring isn't the right option. 

Offline sonnik

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Re: Recieved Malware warning, unsure if false positive
« Reply #20 on: January 06, 2023, 04:04:57 PM »
Update:  If you want to clear, after performing the update action above, scheduling your automatic scan for a few minutes in the future seems to be the only way to properly clear the false positive.

Offline rcicotte

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Re: Recieved Malware warning, unsure if false positive
« Reply #21 on: January 06, 2023, 08:08:26 PM »
I received the same warning today.  After reading all of the messages I uninstalled and reinstalled the Avast Security Ultimate app, restarted my phone and setup the security app and rescanned successfully with no reported errors.  My only issue now is that it seems the checkspeed is indicating that my network downoload speed is very slow @ 0.2Mbps. but going to familiar sites I am not experiencing andy great degredation in speed.

Offline Fleur Dodd

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Re: Recieved Malware warning, unsure if false positive
« Reply #22 on: January 06, 2023, 08:25:11 PM »
I have the same message, all things updated, turned phone in and off, still seeing the avastessage " malware detected in android system,  it to s installed in the partition so cannot be uninstalled....setting to deactivate this app".
Well, I am not at all tekky, so spent an hour searching for this app, then searching for how to disable it, then googling how to disable it, then, I made the mistake of calling Google Support.....
Oh what a mistake, I spent over 2 hours, spike to 6 different people, including the manager of the support team responsible for my phone, and do you know what the result was....had I been able to uninstall it, I would have had a broken phone , because that is what they said to do, with the android system app.
I made it clear what it was, that it was a system file, sent them screenshots of the avast message, of tye app, of tye options available as they didn't know at all, and two told me to uninstall it and restart my phone, and 3 told me to disable or force stop.
I quickly realised they knew nothing, and turns out worse the advice given, if it had been possible to do so, would have made my phone unusable.
I then called my son who quickly said " don't touch it, leave it be, must be an error with avast, something in the latest Google update has something that avast is reading as a threat, even if it is a threat, don't touch the system files!"
Then I Google the error message from avast +mistake and found this.
So no, avast customer services, this issue is not resolved, all my definitions say up to date, all aps and is are up to date, yet avast is still telling me there is malware in the android system app and that I should disable it.
Luckily it doesn't tell you how to.
I am in the UK, to f that helps you get the definitions pushed out properly or whatever it is you do.

Offline bob3160

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Re: Recieved Malware warning, unsure if false positive
« Reply #23 on: January 08, 2023, 09:50:37 AM »
Here is the latest word I've received from Avast:
"Hi Norbert. This was indeed a false positive that happened on Android 13 devices
that have our anti-virus. The issue is fixed now and rescan will remove it from the detections."
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Offline hannon31

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Re: Recieved Malware warning, unsure if false positive
« Reply #24 on: May 06, 2023, 06:21:47 AM »
I just got this message today after updating my Avast mobile :

Malware Detected
Media Storage contains Malware that could harm your device. It is installed in the system partition and cannot be uninstalled. Instead, you must deactivate the app from system settings. Detection ID: 069d6c2ac8d6

Has this been confirmed to be a false positive, as others have mentioned ? Has this ever been resolved ?

I'm using Moto G Play Android version 10 Mobile Phone.

Thanks !

Offline Max Bendecido

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Re: Recieved Malware warning, unsure if false positive
« Reply #25 on: May 12, 2023, 05:04:46 PM »
I received a very similar message today on my Galaxy S10 - it says "Shell contains malware" the rest of the message is the same. Also at the end Dectection ID: 2599e72de5e3.  Is this another false positive? Samsung says Android is up to date G973USQS8IWC1 April 25,2023. Avast says it updated today, then I got this warning.
I tried manual scan with same error showing, so I tried to schedule an auto scan for 5 minutes past current time and after the autoscan ran, this message no longer appeared. So I'm inclined to think it was just a fasle positive which Avast cleared. I noticed from the activity log that my a virus update ran yesterday at 12:25 PM, an auto scan ran later at 11:10 which showed the malware error, then another virus update ran at 4:56 AM this morning and a storage scan ran at 10:31 which showed the error. Manual scan showed it but after teh auto scan it doesn't show up anymore.
« Last Edit: May 12, 2023, 07:55:38 PM by Max Bendecido »