Author Topic: Subscription problem  (Read 6475 times)

0 Members and 1 Guest are viewing this topic.

Offline tjozwik64

  • Newbie
  • *
  • Posts: 4
Subscription problem
« on: August 04, 2022, 02:48:16 PM »
Hello,

 I would like to cancel my avast subscription,
but I am not sure if auto-renew is turned off because on subscriptions.avast.com it shows that it will renew at 16 August 2022

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 88181
  • No support PMs thanks
Re: Subscription problem
« Reply #1 on: August 04, 2022, 04:40:32 PM »
-- Sales - Orders and Renewals FAQ - https://support.avast.com/en-ww/article/Alternative-unsubscribe/
Scroll down to the "How do I cancel automatic renewal of my Avast subscription?" option.

-  Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.9.6082 (build 23.9.8494.792) UI 1.0.781/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline VNA

  • Newbie
  • *
  • Posts: 1
Re: Subscription problem
« Reply #2 on: October 11, 2022, 08:45:57 AM »
Hello
I need some help. We had a subscription that was due in September 2022,. but in June we got an emails to update our subscription which we did.
Now Avast keep trying to take off funds for the subscription that was due in September.
How can I resolve this, its really becoming a problem.

Regards
Dee

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2762
Re: Subscription problem
« Reply #3 on: October 11, 2022, 10:25:10 AM »
Hello
I need some help. We had a subscription that was due in September 2022,. but in June we got an emails to update our subscription which we did.
Now Avast keep trying to take off funds for the subscription that was due in September.
How can I resolve this, its really becoming a problem.

Regards
Dee

Hi,

1. Please log into your Avast account. https://subscriptions.avast.com/
2. Locate the "PAYMENT FAILED" subscription
3. Click on "Unsubscribe"

Offline Gro

  • Newbie
  • *
  • Posts: 1
Re: Subscription problem
« Reply #4 on: January 05, 2023, 09:10:44 PM »
Why I can not see my subscription on my Avast account?

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 88181
  • No support PMs thanks
Re: Subscription problem
« Reply #5 on: January 05, 2023, 10:49:04 PM »
What subscriptions do you have  ?

Are they under the same email address of your Avast Account  ?

Were they purchased through Avast  ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.9.6082 (build 23.9.8494.792) UI 1.0.781/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security