Author Topic: Renewal paid on 23rd of January 2023 but licence expired on 27th  (Read 2048 times)

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Offline Philippe89

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Good morning,

Following the procedure given by AVAST to renew my licence before the expiration date, I bought this renewal on line. I received an email from Nexway with a link for downloading the product but no new activation code.

5 days after, I got the error message "your AVAST licence has expired" when I start my computer.

I tried different method to solve the issue :
1-typing the activation code that I received in 2021 when I initially bought the product
2-reinstalling the product with the link given by Nexway

It still does not work and my AVAST account mentions that I did not renew my licence. But I paid 69,99 for it (for the period starting form 2023/01/28 to 2024/01/27.

Please, can you help me ?

Many thanks in advance
Philippe

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #1 on: January 28, 2023, 02:10:33 PM »
try contacting support https://support.avast.com/en-gb/index#pc
my link is set to uk so change at top right if you are in different country.

mine is due in 2 weeks but i certainly wont be paying full price.
last year i had similar but left it until the last day and they dropped the price to £20 from as far as i can remember £59.99
« Last Edit: January 28, 2023, 02:14:16 PM by MrDJ »
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Offline Philippe89

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #2 on: January 28, 2023, 03:17:36 PM »
Thanks a lot MrDJ : I have just done what you explained. Now waiting for the answer. Also happy to see that I can still continue to use my PC (hoping that it is still protected by AVAST !).

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #3 on: January 28, 2023, 03:27:58 PM »
your welcome. hope they sort it out for you.
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline bob3160

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #4 on: January 29, 2023, 11:03:57 PM »
your welcome. hope they sort it out for you.
I do a Search for the best price and select it provided the purchase is made from a reputable source.
I do my own auto-renewal.  :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #5 on: February 02, 2023, 10:19:44 PM »
your welcome. hope they sort it out for you.
I do a Search for the best price and select it provided the purchase is made from a reputable source.
I do my own auto-renewal.  :)
Hi Bob
when you say reputable source, would you class amazon in that catagory. i know ebay is full of hooky licence keys but on amazon ive found a 2 year 1 computer with box and disc for £20. in this day and age id rather pay 20 than 59 but not if its going to overide the software i already have loaded.

my worry is as i have premium for years and still have the password manager which has now gone from new installs if i used the licence key only would that just update the UI that i already have installed or overide it and maybe remove the password manager all together.
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline bob3160

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #6 on: February 04, 2023, 02:01:37 PM »
your welcome. hope they sort it out for you.
I do a Search for the best price and select it provided the purchase is made from a reputable source.
I do my own auto-renewal.  :)
Hi Bob
when you say reputable source, would you class amazon in that catagory. i know ebay is full of hooky licence keys but on amazon ive found a 2 year 1 computer with box and disc for £20. in this day and age id rather pay 20 than 59 but not if its going to overide the software i already have loaded.

my worry is as i have premium for years and still have the password manager which has now gone from new installs if i used the licence key only would that just update the UI that i already have installed or overide it and maybe remove the password manager all together.
I haven't heard of anyone having a problem with a license purchased from the official Amazon website.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #7 on: February 04, 2023, 05:42:44 PM »
thanks Bob
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline Jim49

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #8 on: February 10, 2023, 03:07:46 PM »
well, im blown away by support.
with 3 days til expire i unsubscribed my account and then chatted to support.
long story short £64.99 was my renewal for 1 pc for 1 year.
after showing the link to amazon with 2 years for £12.99 support activated that for me saving over £100.

sadly youve got to put up with me for another 2 years :D

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #9 on: February 10, 2023, 03:09:44 PM »
well, that was weird. the above Jim49 is me but i have no idea about that account.

ahh, its 9 years old and when i couldnt log in with my usual account. think that could of been when the forum was hacked.
« Last Edit: February 10, 2023, 03:25:59 PM by MrDJ »
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline bob3160

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #10 on: February 10, 2023, 11:09:32 PM »
well, that was weird. the above Jim49 is me but i have no idea about that account.

ahh, its 9 years old and when i couldnt log in with my usual account. think that could of been when the forum was hacked.
That hack occurred in May of 2014.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline MrDJ

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Re: Renewal paid on 23rd of January 2023 but licence expired on 27th
« Reply #11 on: February 11, 2023, 11:28:51 AM »
Thanks Bob. wasnt that then as those posts were from October 2014
back to the drawing board then :)
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.