Good morning,
Following the procedure given by AVAST to renew my licence before the expiration date, I bought this renewal on line. I received an email from Nexway with a link for downloading the product but no new activation code.
5 days after, I got the error message "your AVAST licence has expired" when I start my computer.
I tried different method to solve the issue :
1-typing the activation code that I received in 2021 when I initially bought the product
2-reinstalling the product with the link given by Nexway
It still does not work and my AVAST account mentions that I did not renew my licence. But I paid 69,99 for it (for the period starting form 2023/01/28 to 2024/01/27.
Please, can you help me ?
Many thanks in advance
Philippe