Author Topic: Avast Secure Browser starts by itself.  (Read 3613 times)

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Offline Marta1313

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Avast Secure Browser starts by itself.
« on: February 05, 2023, 01:26:14 PM »
Hello.
I have Avast Secure Browser Version 109.0.19987.120 (Official Build) (64-bit) on Windows 11 Pro.
Every time I turn on or restart my computer Avast opens automatically after about 45 seconds by itself and is very annoying.
I have checked in the "Task Manager" of Windows "Startup Applications" and it is not enabled.
I have gone to "Settings" of Avast Secure Browser and I have disabled "Start Avast Security Browser automatically when I turn on my computer".
But with every reboot or startup of the computer, it keeps opening itself.
Someone could help me?
Thank you.
« Last Edit: February 05, 2023, 01:28:40 PM by Marta1313 »

Offline Jakub171

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Re: Avast Secure Browser starts by itself.
« Reply #1 on: February 06, 2023, 02:31:07 PM »
Hello.
Thank you for the report. We are looking into the issue, and are trying to re-create it at the moment.
It would help us, if you can share the diagnostic information.
1) Go to secure://settings/diagnosticInfo
2) Click the "Copy to clipboard" button
3) Paste the information to your next post
I am sorry for the inconvenience. We will inform you as soon, as we find the cause.

Offline Marta1313

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Re: Avast Secure Browser starts by itself.
« Reply #2 on: February 07, 2023, 08:31:20 PM »
I don't know if you mean that I send you this.

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\ANTONIO\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v21H2 (x64)
av_engines=AMSI - TestAmsiProvider Class
active_av_engine=AMSI - TestAmsiProvider Class
av_version=Not installed
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=109.0.19987.120 (Official Build (64-bit))
cgid=212
cid=2101
uid=1b1edf652b414ffda58f15e4f73dcd10

Channel: stable
OS language: es-es
Browser language: es
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1579.3

Membership Information:
Membership ID:
Issue date:
Expiration date:
License period:
Status: Free

Enabled extensions:
aapbdbdomjkkjkaonfhkkikfgjllcleb : Google Translate : 2.0.12
ahfgeienlihckogmohjhadlkjgocpleb : Avast Secure Browser Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Recognition Block : 2.6.224
cjpalhdlnbpafiamejdnhcphjbkeiagm : uBlock Origin : 1.46.0
dgmanlpmmkibanfdgjocnabmcaclkmod : Just Read : 5.2.14
dicgkflojhbopmagcacdklcpdfdcnhko : File Converter from Online-Convert.com : 7.3.0
efaidnbmnnnibpcajpcglclefindmkaj : Adobe Acrobat: tools to convert, edit and sign PDFs : 15.1.3.35
ejbjamhkdedinncaeiackcdehpccoejm : Speed Dial : 1.1.9
fdjamakpfbbddfjaooikfcpapjohcfmg : Dashlane – Password Manager : 6.2305.0
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.14.0.448
hnmpcagpplmpfojmgmnngilcnanddlhb : Windscribe - Free Proxy and Ad Blocker : 3.4.8
inomeogfingihgjfjlpeplalcfajhgai : Chrome Remote Desktop : 2.1
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.12.168
jinjaccalgkegednnccohejagnlnfdag : Violentmonkey : 2.13.9
kenfcfndncbbggmafjjeihkdclggbojn : Player to watch Movistar+ : 1.9.4.86
kjcloihghgncbdkaafgkckbokjnehfmo : LockPW : 2.0.3
llbjbkhnmlidjebalopleeepgdfgcpec : IDM Integration Module : 6.40.12
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
mjbepbhonbojpoaenhckjocchgfiaofo : Ace Script : 1.1.17
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.21
oldceeleldhonbafppcapldpdifcinji : Spell and Grammar Checker — LanguageTool : 6.1.9
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.402

Disabled extensions:
cjmjgijhapgicbhmniemjkjeaedanank : Set password for your browser ( chrome lock ) : 6.6
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
« Last Edit: February 07, 2023, 08:36:29 PM by Marta1313 »

Offline Jakub171

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Re: Avast Secure Browser starts by itself.
« Reply #3 on: February 09, 2023, 09:56:39 AM »
Good morning.
Yes, this information was exactly what I was asking for. So far, I was not successful in re-creating your issue, but I am still working on it. Meanwhile, there is also a possible explanation, that I would also like to check.

If you change the default browser, and restart your computer again, does ASB still launches on startup, or does the new default browser start instead? In case it would be the new browser, that would imply, that another application is trying to access the internet.
I am sorry for not having any better news for now, I hope I find the issue soon.

Offline Marta1313

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Re: Avast Secure Browser starts by itself.
« Reply #4 on: February 09, 2023, 10:18:31 PM »
Thanks for answering Jakub171.
I have put Google Chrome as the default browser, I have also tried with the Edge browser and after a while, it can be 1 minute or 15 minutes or whatever time it is, Avast Secure Browser opens by itself.
The default browser, be it Chrome or Edge, only open automatically, for example if I receive an email in my email manager and click on a link that contains an email.
Thank you very much for your interest in my case.
All the best.
Martha.

Offline Marta1313

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Re: Avast Secure Browser starts by itself.
« Reply #5 on: February 11, 2023, 11:33:20 PM »
SOLVED.
Hello.
The problem with the browser opening by itself is that it had the "LockPW" extension installed. It is an extension that requires a password to be opened in order to open the browser.
I have disabled the said extension and Avast Secure Browser no longer starts by itself on startup, restarting the computer.
Greetings.

Offline Jakub171

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Re: Avast Secure Browser starts by itself.
« Reply #6 on: February 13, 2023, 12:20:20 PM »
Thank you for updating me on this issue.
I will update the issue on our side. I am sorry I didn't find the solution on time. Have a great day.

Offline Marta1313

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Re: Avast Secure Browser starts by itself.
« Reply #7 on: February 14, 2023, 06:08:15 AM »
Thank you for taking an interest in my problem and trying to solve it.
All the best.