Author Topic: Avast support is unable to read SMIME signed mails  (Read 1762 times)

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Offline Tom610

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Avast support is unable to read SMIME signed mails
« on: February 09, 2023, 09:47:15 AM »
It took a long time but we now use SMIME certs for mailing. Per default we sign our outgoing mails, not encrypt them.

It seems that Avast mailserver are unable to process SMIME signed mails properly since I always get feedback from support that they can't read my mails...

If Avast would not be a security company this would be probably funny but to be honest: What's going on with Avasts mail servers?

Offline Infratech Solutions

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Re: Avast support is unable to read SMIME signed mails
« Reply #1 on: February 09, 2023, 09:53:14 AM »
I don't know where is the problem but we send SMIME signed mails since years to Avast (support, account manager, marketing, product manager...) without any problem.  ;)

Offline Tom610

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Re: Avast support is unable to read SMIME signed mails
« Reply #2 on: February 09, 2023, 12:29:43 PM »
I got that info from at least two employees from Avast support working on diffrent cases.

Mail address is: support@business.avast.com

I guess you will use no different address related to support issues?

Offline Infratech Solutions

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Re: Avast support is unable to read SMIME signed mails
« Reply #3 on: February 09, 2023, 12:35:25 PM »
I can confirm that we use the same email for support issues.

Offline Tom610

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Re: Avast support is unable to read SMIME signed mails
« Reply #4 on: February 22, 2023, 03:50:36 PM »
Update: SMBS-1235 was created to investigate this issue...

Offline Tom610

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Re: Avast support is unable to read SMIME signed mails
« Reply #5 on: March 02, 2023, 12:54:13 PM »
Update: It seems that the main problem is related to the class of the used certs. Where our support team will use a class 3 cert I use a class 1 cert.
Doesn't seem logical for me though but this is the main diffrence...