Author Topic: How to contact the avast service without an order id?  (Read 757 times)

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Offline leon.r.wood

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How to contact the avast service without an order id?
« on: February 15, 2023, 06:26:18 AM »
Hi, everyone.

I paid for the subscription, but later I found that my computer was slowed down and some functions didn't work as expected, so I applied for a refund. Then chat customer service person told me he had processed the refund and I would receive an email including the refund confirmation. But you know, I haven't. What's worse is that I cannot find any information in my account about the purchase.

I tried to contact the service person, but the Customer Support asked me for the order ID. I wrote the order ID I received by email to the input box, but it just doesn't work. I cannot email the customer support and I haven't get my money back.

Does anyone know how to contact the service person by email without supplying the order ID? I just need to ask a couple of questions.

Thank you.

Offline rocksteady

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Re: How to contact the avast service without an order id?
« Reply #1 on: February 16, 2023, 11:23:08 AM »
Entering zero's for ID is the normal suggestion and then explain.
See this post for example: https://forum.avast.com/index.php?topic=239329.msg1566382#msg1566382