Author Topic: avast anti virus suddenly blocking access to protonmail  (Read 1912 times)

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Offline antonisant13

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avast anti virus suddenly blocking access to protonmail
« on: February 24, 2023, 06:25:56 PM »
Avast suddenly decided to start blocking access to my protonmail inbox website and shows the following message every time I try to access:

''We 've safely aborted connection on account.proton.me because it was infected with URL:Phishing''

How can I resolve this and regain access to my account?

Thanks!

Offline DavidR

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #1 on: February 24, 2023, 08:32:20 PM »
You can this -  Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline MrDJ

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #2 on: February 24, 2023, 08:45:57 PM »
i can confirm its not just you. worked fine a few days ago but blocked for me as well now.

Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline DavidR

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #3 on: February 24, 2023, 10:22:05 PM »
Well I hope you have reported it as suggested.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Christine46

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #4 on: February 24, 2023, 10:28:54 PM »
It's happening to me too...started this evening.
I have reported it.

Offline MrDJ

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #5 on: February 24, 2023, 10:52:40 PM »
Well I hope you have reported it as suggested.
of course  ;D
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline Christine46

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #6 on: February 25, 2023, 11:44:09 AM »
Seems to be OK for me this morning.

Offline MrDJ

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #7 on: February 25, 2023, 11:48:46 AM »
Seems to be OK for me this morning.
yup, false positive taken care of.
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline tedbenjeski

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #8 on: February 25, 2023, 08:39:51 PM »
Greetings...

Yesterday (Friday) afternoon, I encountered this same problem - when I attempted to login to my ProtonMail account, I encountered a threat message from my Avast antivirus software that aborted my connection to account.proton.me because it is infected with URL:Phishing.

I immediately contacted both AVAST and ProtonMail and advised each of them of this problem and requested their corrective action at the earliest possible time. Shortly afterwards, I was contacted by ProtonMail support and advised that they were already aware of this problem and were in contact with AVAST support - the issue appeared to be on Avast's end and that both support teams were actively working to resolve this problem as soon as possible.

Fortunately, it appears that both support teams have been successful in their corrective action efforts. This afternoon (Saturday) at 2:01p ET, I was able to successfully log into my ProtonMail account!

I thought I would share the above information. Take care...

Offline DavidR

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Re: avast anti virus suddenly blocking access to protonmail
« Reply #9 on: February 25, 2023, 11:55:40 PM »
Thanks for the confirmation.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security